Nathaniel Perez
La Grange
Summary
Fixed operations is my passion and career of choice. I am looking to utilize the skills I have acquired to help me progress further in my career
Overview
12
12
years of professional experience
1
1
Certification
Work History
Parts Manager
ALPHA ONE FORD
La Grange, TX
07.2024 - Current
- Managed inventory levels to optimize parts availability and reduce excess stock.
- Oversaw purchasing processes, ensuring timely procurement of parts through FCSD.
- Developed and implemented effective training programs for new staff on parts management systems.
- Streamlined order fulfillment procedures, improving turnaround times for customer requests.
- Led team in conducting regular audits of inventory accuracy and compliance with Ford Motor Company.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Service Manager
ALPHA ONE FORD
La Grange, TX
12.2023 - 07.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and the repair process of vehicles.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Coordinated service schedules, ensuring efficient workflow and timely completion of repairs.
Collision Center Manager
ALPHA ONE FORD
La Grange, TX
04.2023 - 07.2024
- Oversaw daily operations, ensuring high-quality repairs and customer satisfaction.
- Managed team performance through training, coaching, and process improvement initiatives.
- Developed and implemented efficient workflow processes to enhance productivity and reduce turnaround times.
- Collaborated with insurance companies to facilitate claims processing and improve client communication.
- Maintained relationships with "DRP'S"
- Inspected auto body damage and wrote up repair orders.
- Worked with customers and insurance companies to obtain payments.
Parts Counter Person
Honda cars of Katy
Katy, TX
01.2019 - 06.2020
- Conduct billing and coding for wholesale accounts, over the counter sales, and repair orders using the Reynolds and Reynolds system.
- Be able to navigate the Honda Interactive parts catalogue for wholesale or over the counter sales.
- Receive and scan in shipments from American Honda and bin them to the appropriate bin number.
- Stock express service station and maintain par levels.
Main Drive Service Advisor
Honda Cars of Katy
Katy, TX
12.2016 - 10.2018
- Manage appointments for customer's vehicles. Upon inspection of vehicle and technician report being able to articulate manufacturer service requirements and additional services needed.
- Provide excellent customer service and be able to conduct conflict management. Contact extended warranty companies to file repair claims and seek reimbursement.
- Educated customers on proper vehicle maintenance.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Porter
Honda Cars of Katy
08.2016 - 11.2016
- Wash customer vehicles. Maintain shop appearance. Shuttle customers to home or place of business.
Porter/ Make Ready
Villas @ Huffmeister
Houston, TX
08.2014 - 05.2016
- Maintain property appearance. Maintain pool and amenities. Install light fixtures for apartments that are to be made ready for new tenants. Minor plumbing repair.
Education
High School Diploma -
Cypress Lakes Highschool
Houston, TX06-2013
No Degree - Welder Helper
Houston Community College
Houston, TX12-2014
Skills
- Proficient in Ford "ECAT"
- Proficient in Ford "DOW"
- Proficient in Ford "COPIS"
- Proficient in Ford "OWS"
- Proficient in Ford Parts and Service Warranty Policy
- Ford FCP compliance
- Automotive mechanical knowledge
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Forklift operation
- Warehouse operations
- Know the theory and application of the SMAW process and Oxyacetylene cutting
- Able to follow written and verbal instruction
- Work well with or without close supervision
- Great communication skills and customer service
- Work well individually and in groups
- Can read and interpret basic sketches and drawings
- Very alert and safety conscious
- Able to multitask and able to deal with stress and conflict
- Minor electrical, painting, and plumbing experience
- Knowledge of Reynolds and Reynolds operating system for Parts & Service
Certification
- Welder helper May 2015 to Present
- Driver's License
Timeline
Parts Manager
ALPHA ONE FORD
07.2024 - Current
Service Manager
ALPHA ONE FORD
12.2023 - 07.2024
Collision Center Manager
ALPHA ONE FORD
04.2023 - 07.2024
Parts Counter Person
Honda cars of Katy
01.2019 - 06.2020
Main Drive Service Advisor
Honda Cars of Katy
12.2016 - 10.2018
Porter
Honda Cars of Katy
08.2016 - 11.2016
Porter/ Make Ready
Villas @ Huffmeister
08.2014 - 05.2016
High School Diploma -
Cypress Lakes Highschool
No Degree - Welder Helper
Houston Community College
Additional information
- Skills
- Excellent Hand eye coordination
- Works well with tools and equipment
- Know the theory and application of the SMAW process and Oxyacetylene cutting
- Able to follow written and verbal instruction
- Work well with or without close supervision
- Great communication skills and customer service
- Work well individually and in groups
- Can read and interpret basic sketches and drawings
- Very alert and safety conscious
- Able to multitask and able to deal with stress and conflict
- Minor electrical, painting, and plumbing experience.
- Knowledge of Reynolds and Reynolds operating system for Parts & Service.