Nathaniel Porter
Jamaica,NY
Summary
Influential individual in Customer industry with strong desire to help guests create memorable experiences. Multilingual and compassionate guest services professional with experience handling tense situations with poise.
Overview
11
11
years of professional experience
Work History
Guest Service Representative
Resorts World Genting
Jamaica, NY
04.2014 - 04.2021
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collected room deposits, fees and payments
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Brand Ambassador
Summit Retail Solutions
New Bedford, MA
09.2016 - 03.2020
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
- Engaged, educated and befriended customers to deliver amazing shopping experience.
- Completed floor sets, filled floor and rang up customers.
- Identified future sampling and event opportunities.
- Functioned as team player by working with other members to deliver sampling goals.
- Conducted field recruiting at industry events to expand brand presence.
Education
High School Diploma -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
- Inquiry Response
- Guest Registration
- Records Management
- Facilities Management Software
Timeline
Brand Ambassador
Summit Retail Solutions
09.2016 - 03.2020
Guest Service Representative
Resorts World Genting
04.2014 - 04.2021
High School Diploma -
Borough of Manhattan Community College of The City University of New York