Nathaniel Randall

Responsible for decreasing delinquency for existing customers by analyzing the borrower's situation, creating a plan to resolve delinquency, negotiating payment arrangements, and maintaining accurate documentation during my conversations, all while maintaining customer satisfaction.

• I have gone beyond my expected goal of delinquency for seven consecutive months since October 2024.
• I am an active floor coach, responsible for providing additional training to new hires currently going through training. I also received an ACE award for my performance during a floor coach session.

• Handled cash transactions accurately for room payments, incidental purchases, and retail purchases.
• Resolved guest complaints or concerns quickly to maintain satisfaction.
• Prepared daily reports on occupancy rates, revenue totals, and other key metrics for management review.
• Trained new hires on company procedures, product knowledge, and customer service expectations.
• Answered phone calls professionally, assisting with reservations and inquiries.

• Supported team with receiving, pricing and merchandising.
• Demonstrated selling experience in fast-paced, service-oriented retail setting.
• Created great customer experiences with personalized sales support.
• Handled cash register transactions efficiently and accurately.