Nathaniel Rife
Orange Park
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and resolving issues promptly at Sherwin-Williams. Skilled in product education and relationship building, adept at prioritizing tasks and offering tailored solutions. Demonstrated ability to improve service quality, key holder experience and effective communication skills.
Overview
2023
2023
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Make and mix up paint
- Put up stock
- Took phone calls
- Entered and finalized orders
Grocery Clerk
Publix
09.2021 - 09.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were removed
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Greeted customers and provided great service.
Education
High School Diploma - Education
Duval Virtual Instruction Academy
Jacksonville, FL06.2021
Skills
- Customer service
- Good communication skills
- Price quotes
- Prioritization
- Product and service solutions
- Relationship building
- Product knowledge
- Product education
- Product sales
- Order processing
- Payment processing
- Key holder experience
- Warehousing functions
- Problem resolution
Timeline
Grocery Clerk
Publix
09.2021 - 09.2022
Customer Service Specialist
Sherwin-Williams
High School Diploma - Education
Duval Virtual Instruction Academy
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