Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Rodas

Oklahoma City,OK

Summary

Dynamic professional with a proven track record at Embassy Suites, excelling in high-pressure environments through exceptional time management and guest relations skills. Expert in fostering customer loyalty and resolving issues, enhancing retention. Skilled in cannabis strain familiarity, supporting both recreational users and medical patients, contributing to significant repeat business. Demonstrates strong problem-solving abilities and empathy, ensuring a positive customer experience across diverse roles. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.

Overview

8
8
years of professional experience

Work History

Front Desk Associate

Embassy Suites
11.2021 - Current
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Collected room deposits, fees, and payments.
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Front Desk Associate

Best Western
01.2020 - 11.2021
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Entered and updated sensitive customer information during check-ins and room changes.

Budtender

GreenSeed Cannabis Co
06.2019 - 01.2020
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.

Budtender

Natural Remedies
08.2018 - 04.2019
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.

Warehouse Worker

Advance Pierre Foods
04.2016 - 02.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.

Education

High School Diploma -

Western Heights High School
Oklahoma City, OK
05.2012

Skills

  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Guest Relations
  • Cannabis strain familiarity
  • Supporting medical patients
  • Product Merchandising
  • Patience and Empathy

Timeline

Front Desk Associate

Embassy Suites
11.2021 - Current

Front Desk Associate

Best Western
01.2020 - 11.2021

Budtender

GreenSeed Cannabis Co
06.2019 - 01.2020

Budtender

Natural Remedies
08.2018 - 04.2019

Warehouse Worker

Advance Pierre Foods
04.2016 - 02.2018

High School Diploma -

Western Heights High School
Nathaniel Rodas