Dynamic professional with a proven track record at Embassy Suites, excelling in high-pressure environments through exceptional time management and guest relations skills. Expert in fostering customer loyalty and resolving issues, enhancing retention. Skilled in cannabis strain familiarity, supporting both recreational users and medical patients, contributing to significant repeat business. Demonstrates strong problem-solving abilities and empathy, ensuring a positive customer experience across diverse roles. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.