Nathaniel Smith Martin
Dorchester,MA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
9
9
years of professional experience
Work History
RMD Supervisor
South Shore Buds
Marshfield, MA
12.2021 - 01.2025
- Educate cannabis consumption products to customers
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored,
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Organized special events such as company picnics or holiday parties for employee
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Monitored employee productivity to provide constructive feedback and coaching.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Handle cash and cash drops, closing up shop
- Community out-reach for formal education on product and advertisement
- Preparing Daily Station Assignments
- Assist on producing marketing content for social media
- Produce connection and bridges with whole sellers
- Create document spread sheets to records date productivity
- Follow up on customers calls
- Professional customer call service
Census Bureau Field Representative Data Collect
Census Bureau
Boston, MA
06.2020 - 09.2020
- Conducted surveys and interviews with field participants to gather data.
- Organized and maintained client records in a timely manner.
- Provided support to clients regarding any issues or problems they experienced during the field process.
- Analyzed customer feedback, market trends, and competitive intelligence to identify opportunities for improvement.
- Performed administrative duties such as filing documents, creating correspondence.
- Filled out paperwork completely, efficiently and accurately.
- Cold calls,Person to person interviewing
- Travel to residents households to receive/obtain data by interviewee for census data capture criteria procedure
RMD Agent Team Lead
Apothca Inc
Lynn, MA
11.2018 - 04.2020
- Dispensing prescribed cannabis medical products /Packaging Check-in/Receptionist Data Entry for Bio-Track Engage with Patients to fulfill their medicinal requirements Metric Certify Closing/opening registers/Cashing out Create reports for Discrepancy and Variances Hands on Training Record profits with daily sales and reports
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Overnight Support Staff
Father Bills Place Main Spring
Quincy, MA
01.2016 - 10.2018
- Document Files Organize files Call service Interacting with Clients with chronic mental illness, substance abuse, Veterans suffering with PTSD disorders and domestic violence Create incident reports and deal with private documentations
- Provided technical support via phone, email and chat.
- Collect data for bed stay entries
- Perform proper documentation for incidents
- Daily 30 minute walkthrough during overnights
Education
High School Diploma -
Snowden International School
06.2012
Some College (No Degree) - General Studies
Quincy College
Quincy, MASkills
- Proficient in Microsoft Word, Excel and PowerPoint
- Proficient with Mac and Windows computer operating systems
- Staff Management
- Schedule Development
- Team Building
- Training and Mentoring
- Goal-Oriented
- Staff Discipline
- Policy and Procedure Development
- Training and Development
Achievements Awards
- Walk for Hunger, 05/2011, Walked all 20 Miles, Raised funds for charity
- Rosie's Place, 04/2010, Prepared and cooked meals, Served meals to clients, Performed clean up duty
References
References available upon request.
Timeline
RMD Supervisor
South Shore Buds
12.2021 - 01.2025
Census Bureau Field Representative Data Collect
Census Bureau
06.2020 - 09.2020
RMD Agent Team Lead
Apothca Inc
11.2018 - 04.2020
Overnight Support Staff
Father Bills Place Main Spring
01.2016 - 10.2018
High School Diploma -
Snowden International School
Some College (No Degree) - General Studies
Quincy College
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