Ellen Grace Breedlove
Okinawa
Summary
Customer-focused professional with five years of experience in delivering exceptional service. Strong communication and collaboration skills enable effective teamwork in fast-paced environments. A diverse international background offers a unique perspective. Committed to contributing to team success and driving positive results.
Overview
6
6
years of professional experience
Work History
Supervisor Shoe Department
AAFES Exchange
Okinawa
01.2026 - Current
- Supervised daily operations of shoe department, ensuring smooth opening/closing procedures and effective floor coverage.
- Managed team members by assigning tasks, training new associates, and achieving productivity standards.
- Delivered excellent customer service by resolving issues, assisting customers, and supporting sales goals.
- Maintained visual merchandising standards by stocking, front-facing, and organizing displays in BE FIT and clearance areas.
- Monitored inventory, processed new shipments, and ensured accurate labeling and pricing of merchandise.
Customer Experience Host
AAFES Exchange
RAF Mildenhall
11.2022 - 11.2025
- Processed customer transactions efficiently at cash register, ensuring accuracy and positive customer interactions.
- Supporting fuel station operations by monitoring pumps, maintaining safety
standards, and responding quickly to issues. - Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Processed transactions in compliance with AAFES policies, maintaining accuracy and preventing discrepancies.
- Handled phone orders and inquiries, documenting reservations to enhance customer service experience.
- Trained new staff on customer service protocols and company policies to uphold service standards
- Welcomed customers and ensured a positive dining experience.
- Coordinated seating arrangements during peak hours to optimize customer flow and enhance dining experience.
Warehouse Associate
Amazon
Wilmington
02.2022 - 10.2022
- Operated in fast-paced warehouse environment to achieve timely order fulfillment.
- Utilized scanning tools for precise inventory accuracy.
- Inspected and corrected misdelivered items to uphold quality control standards.
- Assembled customer orders from stock ensuring that the correct number and types
of products were picked accurately. - Received and processed incoming shipments, verifying accuracy of items against purchase orders
Sales Associate
Walmart
Wilmington
04.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers,
and promote specific merchandise. - Handled cash transactions efficiently while adhering to company cash handling
policies, ensuring accuracy in all financial exchanges. - Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided training to new staff on sales techniques and store procedures, ensuring
consistent customer service experience
Server
Burger King
Wilmington
07.2020 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables
simultaneously without compromising service quality. - Demonstrated strong multitasking skills by managing multiple tablessimultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary
items. - Kept dining area clean and organized, contributing to a positive guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary
environments for customers and staff.
Education
Some College (No Degree) -
Sinclair Community College
Dayton, OH03-2026
High School Diploma -
Wilmington High School
Skills
- Customer engagement
- Group leadership
- Program support/coordination
- Workplace safety awareness
- Detail-oriented
- Multitasking abilities
- Flexible
- Active Listening
- Proficient in Microsoft Word, PowerPoint and Excel
- Proficient in Microsoft Word,
PowerPoint and Excel
Timeline
Supervisor Shoe Department
AAFES Exchange
01.2026 - Current
Customer Experience Host
AAFES Exchange
11.2022 - 11.2025
Warehouse Associate
Amazon
02.2022 - 10.2022
Sales Associate
Walmart
04.2021 - 11.2021
Server
Burger King
07.2020 - 12.2020
Some College (No Degree) -
Sinclair Community College
High School Diploma -
Wilmington High School