Nathaniel Ubiles
Kissimmee,FL
Summary
Fast learner, Adapts to concepts quickly and proficient in Microsoft word, Excel, and Internet's basic functions Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
8
8
years of professional experience
Work History
Coordinator/Trainer
Disney
Kissimmee, FL
04.2019 - Current
- Achieved food and beverage objectives consistently with expert management of daily operations
- Supervised floor during busy times and corrected mistakes impacting service delivery
- Ascertained maintenance, repair and clean-up needs through regular inspections
- Investigated and resolved complaints regarding food quality, service and accommodations
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Counted cash and receipts and completed bank deposits.
Pastry Cook
Marriott
Orlando, FL
01.2018 - 04.2019
- Oversaw pastry cart and buffet dessert table set up and presentation
- Ordered and maintained inventory of pastry supplies and products and followed applicable storage protocols to reduce waste
- Monitored waste and ingredient use to control supply costs
- Verified appropriate quantity of each product based on established production needs
- Supervised daily production and distribution of pastries, desserts and baked goods
- Enforced proper food handling practices, kitchen equipment safety and sanitation guidelines.
Host
Compass Group USA
North Miami, Florida
01.2016 - 01.2018
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
Education
Bachelor of Science Degree - Food Service Management Graduate - Business Management
Johnson & Wales University - North Miami
Miami, FL08.2018
Associate Arts Degree - Baking and Pastry Arts
Johnson & Wales University - North Miami
Miami, FL05.2017
Certification in Culinary Arts -
Orlando Technical College - Mid Florida Tech
Orlando, FL05.2015
Skills
- Operations oversight
- Service delivery management
- Cost control
- Health code compliance
- Employee training
- Food safety oversight
Timeline
Coordinator/Trainer
Disney
04.2019 - Current
Pastry Cook
Marriott
01.2018 - 04.2019
Host
Compass Group USA
01.2016 - 01.2018
Bachelor of Science Degree - Food Service Management Graduate - Business Management
Johnson & Wales University - North Miami
Associate Arts Degree - Baking and Pastry Arts
Johnson & Wales University - North Miami
Certification in Culinary Arts -
Orlando Technical College - Mid Florida Tech
Similar Profiles
Payton DyePayton Dye
Entertainment Costuming at DisneyEntertainment Costuming at Disney
Brandon WilderBrandon Wilder
Shallow Water Lifeguard at DisneyShallow Water Lifeguard at Disney
Kalynne WrightKalynne Wright
Disney Cast Member at DisneyDisney Cast Member at Disney
Bryan EidsonBryan Eidson
Bell Services Dispatcher at DisneyBell Services Dispatcher at Disney
SANDRA DELGADOSANDRA DELGADO
Customer Service Representative at GuidehealthCustomer Service Representative at Guidehealth