Nathaniel Updike
Customer Service
Elmira,NY
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Call Center Representative
Navient
Horseheads, NY
05.2017 - 12.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Attended telephone skills and program information training sessions to boost aptitude.
- Sought out extra training opportunities to enhance customer relationship management abilities.
Direct Support Professional
NHS Human Services
Sayre, PA
11.2015 - 05.2017
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
Education
Associate of Science - Criminal Justice
Corning Community College
Corning, NY 08.2008 - 06.2010
Skills
Customer support
undefinedTimeline
Call Center Representative
Navient
05.2017 - 12.2022
Direct Support Professional
NHS Human Services
11.2015 - 05.2017
Associate of Science - Criminal Justice
Corning Community College
08.2008 - 06.2010
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