Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nathaniel Webb

Harlingen,Texas

Summary

Dedicated and results-driven former Director of Operations with a proven track record of success at Chick-fil-a. Leveraging over six of experience in overseeing restaurant operations, I have consistently delivered exceptional results in areas such as staff management, customer service, financial performance, and process optimization. My leadership skills have enabled me to effectively manage large teams, ensuring a cohesive and motivated workforce that consistently meets and exceeds performance targets. I have a demonstrated ability to drive operational excellence by implementing best practices, streamlining processes, and maintaining the highest standards of quality and cleanliness. My commitment to outstanding customer service has contributed to consistently high customer satisfaction scores and repeat business. I take pride in fostering a positive and welcoming atmosphere that promotes exceptional guest experiences. Managed daily operations of Chick-fil-A restaurant, including staffing, budgeting, scheduling, and customer service I am a dedicated and adaptable professional who thrives in fast-paced environments and is eager to bring my leadership, operational expertise, and passion for excellence to a new opportunity. With a proven ability to deliver exceptional results in the highly competitive quick-service restaurant industry, I am well-equipped to contribute to the success of any organization.

Overview

5
5
years of professional experience

Work History

Team Member

Chick-fil-A Restaurant Group
02.2023 - 07.2023
  • Proven ability to multitask and work sidebyside with colleagues in a fastpaced environment.
  • Provided excellent customer service to customers of all ages and backgrounds.

Director of Operations

Chick-fil-A Restaurant Group
09.2018 - 07.2023
  • The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability.
  • Delagator of Tasks and Positions.
  • Customer Conflict Resolver.

Director of Catering

Chick-fil-A Restaurant Group
01.2018 - 05.2018
  • Managed Placement and Delegation of Lake Travis ISD’s School lunch Delivery.
  • Delegation of Orders from Email, and phone placement.
  • Management of Catering Equipment, and upkeep of Catering Vehicles.

Education

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University of Texas Rio Grande Valley
Edinburg, Texas
05.2017

High School - undefined

Harlingen High School
Harlingen, Texas
05.2014

Skills

Operational Leadership

Languages

English
Native or Bilingual

Timeline

Team Member

Chick-fil-A Restaurant Group
02.2023 - 07.2023

Director of Operations

Chick-fil-A Restaurant Group
09.2018 - 07.2023

Director of Catering

Chick-fil-A Restaurant Group
01.2018 - 05.2018

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University of Texas Rio Grande Valley

High School - undefined

Harlingen High School
Nathaniel Webb