Oscar Velasquez
Roswell,GA
Summary
Driven and detail-oriented hospitality professional with progressive leadership experience in high-volume, fast-paced environments. Demonstrates a consistent ability to uphold operational excellence, order accuracy, and team accountability while delivering elevated guest experiences. Adept at training and guiding team members, reinforcing structured processes, and maintaining composure under pressure. Seeking to advance within Chick-fil-A by contributing to leadership development, operational precision, and long-term organizational success.
Overview
9
9
years of professional experience
Work History
Front of House / Back of House Team Member
Chick-fil-A
Roswell, GA
01.2022 - 03.2026
- Execute high-volume order-taking utilizing iPad POS systems with a strong emphasis on precision, modifier accuracy, and structured guest confirmation protocols
- Maintain operational versatility by performing effectively across both front-facing and kitchen roles, ensuring seamless coordination during peak service periods
- Uphold brand standards by demonstrating professionalism, urgency, and attention to detail in every guest interaction
- Support team performance through informal coaching, reinforcing proper procedures and contributing to a culture of accountability and consistency
- Adapt quickly to shifting operational demands while sustaining accuracy and service quality
- Operated kitchen equipment safely and efficiently to maintain workflow.
Shift Leader / Manager
Wendy’s
Roswell, GA
08.2020 - 01.2022
- Directed daily shift operations, ensuring efficient workflow execution, team alignment, and adherence to service and accuracy standards
- Supervised and developed team members through real-time coaching, reinforcing expectations and improving overall performance consistency
- Managed guest relations by resolving concerns professionally and effectively, enhancing customer satisfaction and retention
- Enforced accountability measures to maintain productivity, organization, and operational discipline during high-volume periods
- Trained and mentored team members on operational procedures and customer service excellence.
Cashier
Wendy’s
Alpharetta, GA
09.2017 - 08.2020
- Delivered consistent and efficient customer service while managing transactions and guest interactions in a fast-paced setting
- Demonstrated flexibility by adapting to multiple roles and shift schedules, including opening, mid, and closing responsibilities
- Assisted in addressing guest concerns, contributing to a positive and solution-oriented service environment
- Processed customer transactions efficiently using POS systems.
- Managed cash drawer, ensuring accurate monetary exchanges.
Education
High School Diploma -
Centennial High School
Roswell, GASkills
- Operational Leadership
- Order Accuracy & Quality Control
- Team Training & Development
- Guest Experience Management
- Conflict Resolution
- Bilingual Communication (English/Spanish)
Timeline
Front of House / Back of House Team Member
Chick-fil-A
01.2022 - 03.2026
Shift Leader / Manager
Wendy’s
08.2020 - 01.2022
Cashier
Wendy’s
09.2017 - 08.2020
High School Diploma -
Centennial High School