Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nathaniel P. Mayes

Atlanta,GA

Summary

Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing productivity plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Scheduler

Laureate Medical Group
02.2023 - Current
  • Scheduling, rescheduling, and canceling patients appointments as required.
  • Answering patients' questions regarding basic medical tests and procedures.
  • Providing instructions to patients to insure that they are prepared for examinations and procedures.
  • Confirming patient appointments.
  • Courteously receiving incoming telephone calls and taking messages as needed.
  • Explaining financial requirements and obligations to patients and entering payments into the practices management system.
  • Scheduling referral appointments and follow-ups.
  • Verifying insurance details and informing patients of uncovered fees.

Operations Manager/Internal Patient Transportation

Grady Memorial Hospital
12.2009 - 11.2021
  • Establish continuous improvement through lean initiatives in productivity and reported productivity improvements, failures while recommended solutions.
  • Communicate effectively across functions, teams and shifts of 60 or more associates in order to drive improvements. Directed Scheduling monthly and daily.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help department evolve and grow
  • Managed educational pathways and quality assurance guidelines
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Prepared annual budgets with controls to prevent overages
  • Advanced productivity KPIs to achieve department goals and objectives
  • Introduced new methods, practices and systems to reduce turnaround time
  • Reviewed operations reports to understand numbers and trends
  • Established positive, effective communication among unit staff and leadership, reducing miscommunications and missed medical procedures.

Sales Associate

United States Postal Service
06.2003 - 05.2006
  • Responsible for operational duties; processing passports, letters, package mail and postage
  • Ranked among top 2% of sales associates in Southeast district.
  • Prepared merchandise for sales floor by pricing or tagging
  • Increased sales by offering advice on purchases and promoting additional products
  • Answered customer questions about sizing, accessories and merchandise care

Infantryman, E4 (Specialist)

United States Army
09.1993 - 01.1996
  • Honorable Discharged

Education

Master of Theology -

Emory; Candler School of Theology
Atlanta, Ga

Master of Divinity; MDiv - undefined

Interdenominational Theological Center; Morehouse School of Religion
Atlanta, GA.
2003

Bachelors of Science - Communications, Business

Florida State University
Tallahassee, FL.
1993

Skills

  • Strategic Planning
  • Project Management
  • Managing Reception
  • Managing Employee Relations
  • Policy and Procedure Modification
  • Budgetary Planning
  • Team Management
  • Payroll Administration
  • Data Communications
  • Executive Calendars

Certification

Microsoft Office, Six Sigma Certified, Kronos, Workforce People Soft, Recruitment/Interviewing, Budgetary, Compliance, Group Wise, Training & Development, Tele-tracking, Management, Customer Service, Leadership, Adaptability, Communication ,Time Management

Timeline

Scheduler

Laureate Medical Group
02.2023 - Current

Operations Manager/Internal Patient Transportation

Grady Memorial Hospital
12.2009 - 11.2021

Sales Associate

United States Postal Service
06.2003 - 05.2006

Infantryman, E4 (Specialist)

United States Army
09.1993 - 01.1996

Master of Divinity; MDiv - undefined

Interdenominational Theological Center; Morehouse School of Religion

Master of Theology -

Emory; Candler School of Theology

Bachelors of Science - Communications, Business

Florida State University

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