Nathan James Lopez
Hoffman Estates,IL
Summary
Driven professional with proven expertise in exceptional customer service and cash handling, honed at Chicago Street Pour House and Old Navy. Excelled in high-volume dining and retail environments by enhancing guest engagement and streamlining financial transactions. Demonstrated a strong work ethic and ability to resolve customer complaints swiftly, ensuring satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chicago Street Pour House
02.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
Sales Associate
Old Navy
10.2021 - 01.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Elgin High School
Elgin, IL05-2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Food safety understanding
- Table Bussing
- Dining area maintenance
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
Timeline
Server
Chicago Street Pour House
02.2023 - Current
Sales Associate
Old Navy
10.2021 - 01.2023
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- ServSafe Alcohol Certification - National Restaurant Association.
High School Diploma -
Elgin High School
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