Summary
Overview
Work History
Education
Skills
Websites
Languages
Personal Information
Timeline
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Nathanyl Behrens

Rustburg,VA

Summary

Dedicated customer service professional with over five years of experience in addressing complex student issues within university environments. Demonstrates a strong understanding of supportive roles across education, government, and industry sectors. Achieved top performance ratings, reflecting a commitment to exceptional customer satisfaction and effective problem-solving.

Overview

10
10
years of professional experience

Work History

Dissertation Coordinator and Advisor

Liberty University
Lynchburg, VA
08.2019 - Current
  • Provided exceptional customer service to students and university staff via phone, chat, and email, resolving complex issues related to university policies and online programs.
  • Guided doctoral students through the dissertation process, ensuring compliance with university guidelines, formatting, and ethical research standards.
  • Perform clerical and administrative duties associated with daily program operations, and provide administrative support to Department Chair(s), Program Directors, and administrative leadership.
  • Developed strong relationships with support offices to address student and staff concerns, improving the efficiency and effectiveness of student services.
  • Research, compile data and statistics, and prepare operational reports for marketing, programmatic accreditation, and program administration.

Cashier, Membership, and Pharmacy

Costco
Silverdale, WA
11.2017 - 12.2019
  • Operated the cash register, processed payments, and provided receipts while ensuring accurate transactions.
  • Verified customer membership cards, assisting with new sign-ups, and explaining membership benefits.
  • Provided excellent customer service by addressing inquiries, handling returns and exchanges, and maintaining a clean, organized checkout area.

Member of Parliament office

Canadian Parliament
Ottawa, Canada
01.2017 - 04.2017
  • Researched and developed briefing memos on policies for members of Parliament.
  • Developed spreadsheets utilized in caucus meetings on U.S./Canada border wait times and trade facts.
  • Staffed meeting with CEOs, ambassadors, other members of Parliament, and committee meetings on international trade.
  • Coordinated meetings and created travel portfolios for ambassadors, representatives, and corporate CEOs.
  • Answered calls relating to the members' positions on certain topics and bills on the floor.

Delivery Driver

Mora Ice Cream
Poulsbo, WA
06.2016 - 08.2016
  • Delivered ice cream products to customers, ensuring timely and safe transportation, while maintaining product quality.
  • Managed inventory, handled customer orders, and provided excellent customer service during deliveries.
  • Maintained vehicle cleanliness, ensured proper storage of products, and followed all safety regulations during deliveries.

Sauté Chef

Burrata Bistro and Paella Bar
Poulsbo, WA
06.2015 - 08.2015
  • Led kitchen staff in preparing and executing menu items, ensuring high-quality food, and consistent presentation.
  • Managed kitchen operations, including inventory, ordering supplies, and maintaining health and safety standards.
  • Trained, mentored, and supervised kitchen team members to maintain efficiency, productivity, and a positive work environment.

Education

MA - Public Administration, Government and Business

Liberty University
Lynchburg, VA
01.2022

BA - Political Science

Trinity Western University
Langley, BC, Canada
01.2017

Skills

  • Point Of Sale Operation
  • Advanced Microsoft Office Skills
  • Data Analysis
  • Customer Service
  • CRM software
  • Time management
  • Communication
  • Teamwork and Leadership
  • Multitasking and organization
  • Problem-solving

Languages

English, Native

Personal Information

Title: Dissertation Coordinator

Timeline

Dissertation Coordinator and Advisor

Liberty University
08.2019 - Current

Cashier, Membership, and Pharmacy

Costco
11.2017 - 12.2019

Member of Parliament office

Canadian Parliament
01.2017 - 04.2017

Delivery Driver

Mora Ice Cream
06.2016 - 08.2016

Sauté Chef

Burrata Bistro and Paella Bar
06.2015 - 08.2015

MA - Public Administration, Government and Business

Liberty University

BA - Political Science

Trinity Western University

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Nathanyl Behrens