Natiana Johnson
Gainesville
Summary
Compassionate and dedicated professional with extensive experience at HCP Home Healthcare Agency, skilled in direct patient support and personal hygiene assistance. Proven ability to enhance patient well-being through attentive care and assertive communication. Committed to fostering a safe and nurturing environment, ensuring quality of life for clients.
Experienced corrections professional equipped to ensure safe and secure environment for juveniles. Strong skills in conflict resolution, crisis intervention, and behavioral management. Demonstrates consistent reliability and adaptability to meet evolving challenges. Known for exceptional teamwork and results-driven approach.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
HCP Home Healthcare Agency
06.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Juvenile Detention Officer
Juvenile Detention Center
12.2023 - 07.2024
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
- Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
- Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
In-Home Nanny
Twinkle Toes Nanny Agency
06.2023 - 12.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
Customer Service Supervisor
Shake Smart
04.2020 - 01.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Customer Service Supervisor
Tuesday Morning
01.2019 - 05.2020
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
High School Diploma -
SIATech Gainesville Charter Highschool
Gainesville, FL06-2020
Associate of Science - Nursing Education
Grand Canyon University
Phoenix, AZ06-2020
Skills
- Direct Patient Support
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Report generation
- Assertiveness
- Interviewing techniques
- Document preparation
- Skilled in [software]
- Correctional facility procedures
- Safety and security
Certification
- Pediatric Advanced Life Support (PALS) — American Heart Association.
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
- First Aid Certification - American Heart Association.
- Inventory Management Certification - Association for Supply Chain Management (ASCM).
Languages
Spanish
Limited Working
Timeline
Home Health Aide
HCP Home Healthcare Agency
06.2024 - Current
Juvenile Detention Officer
Juvenile Detention Center
12.2023 - 07.2024
In-Home Nanny
Twinkle Toes Nanny Agency
06.2023 - 12.2023
Customer Service Supervisor
Shake Smart
04.2020 - 01.2022
Customer Service Supervisor
Tuesday Morning
01.2019 - 05.2020
- Pediatric Advanced Life Support (PALS) — American Heart Association.
- Certified Patient Care Technician/Assistant (CPCT/A) - National Healthcareer Association.
- First Aid Certification - American Heart Association.
- Inventory Management Certification - Association for Supply Chain Management (ASCM).
High School Diploma -
SIATech Gainesville Charter Highschool
Associate of Science - Nursing Education
Grand Canyon University
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