Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Fitzgerald Franklin

Atlanta,GA

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

34
34
years of professional experience

Work History

Core Supervisor

Unifi Incorporated
03.2024 - Current
  • Improved team efficiency by streamlining processes and implementing time-saving strategies.
  • Coached employees to develop leadership skills, promoting a positive work environment and increased morale.
  • Implemented quality control measures, resulting in fewer errors and increased customer satisfaction.
  • Contributed to company growth by identifying areas for expansion or optimization based on market analysis insights.

Customer Service Representative Team Lead

Unifi Incorporated
10.2018 - 03.2024
  • Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
  • Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
  • Led weekly team meetings to discuss performance goals, share best practices, and maintain open communication among team members.
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.

Cell Frame Operator

Inalfa Roof Systems
06.2005 - 10.2018
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.

Executive Assistant

New Jerusalem International Christian Ministries
12.1999 - 06.2005
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
  • Processed travel expenses and reimbursements for executive team and senior management group.

Telemarketing Executive Sales Trainer

Patriot Industries
05.1990 - 12.1999
  • Evaluated employee performance regularly, identifying areas for improvement and providing targeted coaching sessions.
  • Identified gaps in current sales processes, proposing solutions that led to increased efficiency and revenue growth.
  • Established a mentorship program within the department, pairing experienced employees with newer hires for additional guidance and support.
  • Collaborated with the management team to set realistic sales targets, monitoring progress and adjusting strategies as needed.

Education

Bachelor of Science - Psychology

Argosy University
Atlanta, GA
05.2018

Skills

  • Effective Leadership
  • Team Management
  • Task Delegation
  • Innovation and Creativity
  • Mentoring and Coaching
  • Training and mentoring

Additional Information

U.S. Army SGT E-5

October 1996- July 2008


  • Logistics
  • Shipping/Receiving
  • Troop Training
  • Motor Pool Inspections/Maintenance


Timeline

Core Supervisor

Unifi Incorporated
03.2024 - Current

Customer Service Representative Team Lead

Unifi Incorporated
10.2018 - 03.2024

Cell Frame Operator

Inalfa Roof Systems
06.2005 - 10.2018

Executive Assistant

New Jerusalem International Christian Ministries
12.1999 - 06.2005

Telemarketing Executive Sales Trainer

Patriot Industries
05.1990 - 12.1999

Bachelor of Science - Psychology

Argosy University

Similar Profiles

CREATE PROFILE
Fitzgerald Franklin