Natonya Elam
BEST A GARDAWORLD
Baton Rouge,LA
14
years of professional experience
Dependable customer service professional with experience in security, delivery, retail, and hospitality. Known for a positive attitude, teamwork, and clear communication in fast-paced environments.
Adaptable professional with a background in guest services, stadium security, and customer-facing roles. Skilled in problem-solving, organization, and working effectively with teams. Brings strong communication, flexibility, and a helpful approach to busy, high-pressure environments.
Experienced and detail-oriented professional with a strong background in customer service, delivery, housekeeping, and security support. Recognized for staying organized, learning quickly, and building positive working relationships. Focused on dependable service and smooth daily operations.
Work History
Guest Service & Staffing/ Event Stadium Security
3 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeper Aide / Groundsmen
2 Months- Cleaned guest rooms and public areas to maintain Staybridge Suites cleanliness standards.
- Restocked housekeeping carts with linens, amenities, and cleaning supplies for efficient room turnovers.
- Changed bedding, replaced towels, and refreshed bathrooms to support guest comfort.
- Reported maintenance issues and room discrepancies to housekeeping leadership for prompt resolution.
- Followed safety procedures when handling chemicals, equipment, and waste materials.
- Assisted with laundry sorting, folding, and linen organization to keep inventory ready.
- Responded to guest requests with courteous service and timely room-delivery support.
- Inspected assigned spaces for dust, spills, and sanitation issues before room release.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Safeguarded guests'' personal belongings by following strict protocols for handling lost items and valuables found during room servicing.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Upheld company standards and expectations by consistently adhering to established policies and procedures during daily housekeeping activities.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
Sales Associate /Assistant Manager
1 Year 11 Months- Operated cash register, processed payments, and resolved checkout questions with accuracy.
- Stocked shelves, rotated merchandise, and maintained organized sales floor displays.
- Assisted customers with product locations, pricing, and store promotions.
- Unloaded shipments and replenished inventory to support consistent product availability.
- Executed recovery tasks, facing merchandise and removing outdated or damaged items.
- Handled returns and exchanges while following store policies and service standards.
- Trained new associates on register procedures, stocking routines, and customer service basics.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Delivery Driver
2 Years 3 Months- Loaded produce orders, secured cargo, and protected product quality during transit.
- Planned efficient delivery routes to meet customer schedules and traffic conditions.
- Inspected vehicles before departure, reporting mechanical issues and safety concerns promptly.
- Verified invoices, delivery tickets, and order accuracy with customers at drop-off.
- Maintained cleanliness of refrigerated truck and handled temperature-sensitive freight properly.
- Communicated delays, substitutions, and delivery updates to dispatch and customers.
- Assisted warehouse staff with order staging, loading, and route readiness.
- Followed DOT regulations, company safety procedures, and customer service standards consistently.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
Education
CDL Class A - Commercial Driver
Security License - Security Guard
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Timeline
Guest Service & Staffing/ Event Stadium Security
BEST A GARDAWORLD
07.2026 - CurrentRead More
Housekeeper Aide / Groundsmen
Staybridge Suites
06.2018 - 08.2018Read More
Sales Associate /Assistant Manager
Dollar General
07.2015 - 06.2017Read More
Delivery Driver
Capital City Produce
03.2013 - 06.2015Read More
FRC Indoor Shooting Range
Security License from Security Guard
Read More
Deisel Driving Academy
CDL Class A from Commercial Driver
Read More