Natori Nesbit
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Well-educated and poised with superior communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. In Addition, a Competent Engineering professional offering foundation in engineering project management and design. History of success in performing load and cost calculations and establishing clear parameters. Detail-oriented with strong knowledge of project design and CAD.
Overview
8
8
years of professional experience
Work History
Executive Concierge
Bozzuto (The HADEN)
06.2023 - Current
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Trained staff in delivering top-quality resident services in alignment with the bozzuto reputation and mission statement.
- Cultivated a positive work environment among concierge team members, promoting teamwork and camaraderie for increased morale and job satisfaction.
- Delivered exceptional customer service, resulting in numerous positive reviews and repeat clientele.
- Monitored inventory levels of supplies needed for daily operations, reducing excess costs while ensuring availability when required.
Sales Associate/Supervisor (Experienced Lead)
Party City
08.2020 - 05.2023
- Work with the OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others
- Manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Lifting up to 25+ pounds for inventory.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Sales Associate/Cashier
American Eagle
09.2019 - 05.2020
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate/Cashier
Footlocker
10.2019 - 12.2019
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate/Cashier
Crate and Barrel
07.2018 - 08.2018
- Monitored customers for signs of security concerns and escalated issues to management.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
American Eagle Outfitters
06.2018 - 08.2018
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate/Cashier
Zumiez
06.2016 - 08.2016
- Engaged with customers to build rapport and loyalty.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Listened to customer needs and desires to identify and recommend optimal products.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
Bachelor of Science - Engineering Management
Bluefield State College
Bluefield, WV04.2023
Associate of Science - Mechanical Engineering
Bluefield State College
Bluefield, WV05.2022
Associate of Arts - Liberal Arts And Sciences
Chesapeake College
Wye Mills, MD05.2018
Skills
- Project management proficiency
- Manufacturing process controls
- Mechanical Designs
- Project Design
- Decision-making skills
- Experience with Microsoft Window and Macintosh operating systems
- Proficient in Microsoft Office Suite and Google Docs
- 6 years in Customer Service
Timeline
Executive Concierge
Bozzuto (The HADEN)
06.2023 - Current
Sales Associate/Supervisor (Experienced Lead)
Party City
08.2020 - 05.2023
Sales Associate/Cashier
Footlocker
10.2019 - 12.2019
Sales Associate/Cashier
American Eagle
09.2019 - 05.2020
Sales Associate/Cashier
Crate and Barrel
07.2018 - 08.2018
Sales Associate
American Eagle Outfitters
06.2018 - 08.2018
Sales Associate/Cashier
Zumiez
06.2016 - 08.2016
Bachelor of Science - Engineering Management
Bluefield State College
Associate of Science - Mechanical Engineering
Bluefield State College
Associate of Arts - Liberal Arts And Sciences
Chesapeake College
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