Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natosha Collins

Portsmouth,OH

Summary

Detail-oriented professional skilled in hospitality service and decision-making. Extensive experience in resolving customer complaints and maintaining service quality during high-pressure situations. Ready to leverage expertise to enhance operational efficiency and customer experiences.

Overview

3
3
years of professional experience

Work History

Waitress

Hickies Hamburger Inn
Portsmouth
06.2019 - 08.2022
  • Trained new staff on menu items, service techniques, and health regulations to enhance team performance.
  • Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
  • Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
  • Monitored inventory levels, assisting in stock management and ordering supplies as needed.
  • Maintained cleanliness of dining area and compliance with health codes to promote safety standards.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

CSR

Paps Carryout
New Boston
02.2020 - 07.2022
  • Collaborated with team members to streamline operations, enhancing service delivery efficiency.
  • Provided product knowledge and troubleshooting support to customers, improving user experience.

Education

Certificate of Technical Studies - Nail Tech

Paramount Beauty Academy
Portsmouth, OH
06-2024

High School Diploma -

Portsmouth High School
Portsmouth, OH
05-2004

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Cash handling
  • Order taking
  • Cleanliness
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Food running
  • Memory retention
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Sales techniques
  • Ordering procedures
  • Upselling
  • Order management

Timeline

CSR

Paps Carryout
02.2020 - 07.2022

Waitress

Hickies Hamburger Inn
06.2019 - 08.2022

Certificate of Technical Studies - Nail Tech

Paramount Beauty Academy

High School Diploma -

Portsmouth High School