Paris Cadeau
Toronto,Canada
Summary
Administrative Assistant with 30 years of experience in enhancing operational efficiency through exceptional document management and customer service skills. Demonstrates proficiency in Microsoft 365 and excels in fostering team collaboration and communication. Committed to supporting organizational goals and improving public relations with a detail-focused approach.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Laz Parking
Edmonton, Canada
07.2023 - 11.2024
- Proactively addressed customer queries, ensuring high service levels
- Innovatively optimized shuttle schedules to minimize wait times
- Diligently processed payments, reducing transaction errors
- Assimilated traffic data to foster operational enhancements
- Analyzed shuttle schedules and traffic patterns to streamline operations, resulting in reduced wait times and improved customer satisfaction
Heavy Equipment Operator
City of Toronto
Toronto, Canada
04.1994 - 09.2021
- Operated heavy equipment safely, boosting project efficiency and minimizing downtime
- Loaded and unloaded materials with precision, enhancing workflow and reducing errors
- Conducted maintenance and construction tasks, ensuring operational readiness and safety
- Trained peers in equipment use, building a skilled and cohesive team
- Completed reports and inspections, ensuring compliance and safety standards
- Implemented rigorous safety protocols, ensuring zero incidents and maintaining equipment integrity throughout complex construction projects
Data Entry/Front Desk
MetaComm Inc.
Toronto, Canada
01.2001 - 02.2002
- Processed invoices with precision, boosting client trust and repeat business
- Enhanced client communication, improving satisfaction and operational efficiency
- Streamlined workflow across departments, resulting in seamless service delivery
- Optimized accounting software, achieving faster invoicing and accurate tracking
- Facilitated interdepartmental collaboration, ensuring cohesive daily operations
- Optimized MYOB usage for invoicing, resulting in faster turnaround and improved accounts receivable tracking
Front Desk/Receptionist
H & R Block
Etobicoke, Canada
02.1995 - 05.2001
- Scheduled tax appointments, enhancing client satisfaction and retention
- Coordinated courier services, ensuring timely delivery of documents
- Managed front desk operations, improving client interaction efficiency
- Handled cash disbursements, maintaining accurate financial records
- Streamlined front desk operations, reducing client wait times and enhancing overall satisfaction
- Implemented efficient filing system for tax documents
- Meticulously managed cash disbursements and financial records, ensuring accuracy and compliance with company policies and tax regulations
- Developed new system for scheduling tax appointments, significantly improving client retention and maximizing office productivity
- Coordinated seamlessly with tax professionals and courier services, facilitating timely document delivery and enhancing team efficiency
- Provided exceptional customer service, addressing client inquiries and concerns promptly, contributing to a positive office environment
- Revolutionized appointment scheduling system, boosting client retention and office productivity while streamlining front desk operations
Education
High School -
Burnhamthorpe High School
05.1984
Skills
- Public Relations
- Document Management
- Data Entry
- Customer Service
- Team Collaboration
- Communication Skills
- Time Management
- Record Keeping
- Efficient in Microsoft 365
- Proficient with Computers
- Impeccable Attention to Detail
- High Level of Accuracy
References
Cindy Miller, cindymiller@shaw.ca
Languages
English, Native
Timeline
Customer Service Representative
Laz Parking
07.2023 - 11.2024
Data Entry/Front Desk
MetaComm Inc.
01.2001 - 02.2002
Front Desk/Receptionist
H & R Block
02.1995 - 05.2001
Heavy Equipment Operator
City of Toronto
04.1994 - 09.2021
High School -
Burnhamthorpe High School
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