Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natova Boyattia

Plano

Summary

Experienced and dedicated professional with a strong work ethic, committed to achieving goals in an organized and detail-oriented manner. Skilled in developing and maintaining efficient documentation systems, managing calendars, and preparing comprehensive reports. Knowledgeable in project management principles, business processes, and customer service best practices.

Overview

16
16
years of professional experience

Work History

Discharge Coordinator

The Haven Texas
06.2024 - 02.2025
  • Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
  • Authorized medically appropriate facility admissions and transportation.
  • Coordinated transfer of out-of-area patients into in-network facilities.
  • Worked with utilization review to establish prior authorization for timely discharges.

Customer Service Agent – Escalation Manager

Nexus OP Inc.
01.2017 - 02.2017
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Business Development Account Manager

Vendere Partners
04.2012 - 02.2015


  • Facilitate information flow between customer service, account management operations, and quality assurance training to guarantee call center objectives were met
  • Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations
  • Excellent attention to detail
  • Excel and CRM software proficiency
  • Update all client information records daily
  • Bridge conference calls with prospect and client
  • Schedule all appointments based on requirements of each client
  • Several Top Producer awards (events)
  • Information Technology

Recruiter

Protouch Medical Staffing
05.2011 - 04.2012
  • Operated and maintained applicant tracking and candidate management systems.
  • Specialized in nursing travel contracts
  • Studied job descriptions and qualifications to determine applicant requirements and ensured compliance with all federal regulations and current HIPPA laws
  • Allied Health Care

Business Development and Marketing Supervisor

Bottom Line Associates
06.2009 - 12.2011
  • Accounting and Finance
  • Supervision and training of a team of employees
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Maintained up-to-date records at all times
  • Ran reports and supplied data to fulfill customer report requirements
  • Assist with the development of the call center's operations, quality and training processes


Statement Coordinator

Encore Payment Systems Corporate Office
07.2008
  • Company Overview: Credit Card Processing
  • Addressed customer service inquiries in a timely and accurate fashion
  • Developed effective relationships with all call center departments through clear communication
  • Built customer loyalty by placing follow-up calls for customers who reported product
  • Received customers bank statements and confidential information
  • Required CRM software proficiency
  • 2 Statements required daily and ten weekly
  • Credit Card Processing

Education

Associate of Science - Pre-Med

Collin College
Plano, TX

High School Diploma -

Naaman Forest High School
Garland, TX
01-2006

Skills

  • Adaptability and flexibility
  • Care coordination and patient support
  • Record Keeping and attention to detail
  • Community resources
  • Problem-solving aptitude
  • Interpersonal and communication skills
  • Continuous growth and professional improvement

Timeline

Discharge Coordinator

The Haven Texas
06.2024 - 02.2025

Customer Service Agent – Escalation Manager

Nexus OP Inc.
01.2017 - 02.2017

Business Development Account Manager

Vendere Partners
04.2012 - 02.2015

Recruiter

Protouch Medical Staffing
05.2011 - 04.2012

Business Development and Marketing Supervisor

Bottom Line Associates
06.2009 - 12.2011

Statement Coordinator

Encore Payment Systems Corporate Office
07.2008

Associate of Science - Pre-Med

Collin College

High School Diploma -

Naaman Forest High School

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Natova Boyattia