Natoya Bramwell
Saint Augustine,FL
Summary
Service-oriented, quality-focused and forward thinking professional with more than 12 years experience, deep understanding of resolving customer problems with efficiency and civility. Successfully works as part of a team to reach personal and business goals. Proficient in using independent decision making skills and sound judgment to positively impact company success. Gifted at working with all types of customers. looking for a new role where hard work and dedication will be highly valued.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Department Assistant
UF Health ST.Johns
01.2023 - Current
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained accurate records and databases, contributing to an organized department environment.
- Answering the telephone.
- Schedule appointments for new and existing clients.
- Educate clients on available resources.
- Register new and existing clients.
- Participate in monthly meetings and attend training and workshops to stay current with policies and procedures.
Front Desk Manager
Super 8 Hotel
11.2019 - 06.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Prepared weekly employee work schedules to meet operational needs.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest reviews on Trip Advisor, Booking.com and other websites typically within 48 hours.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Night Auditor
Holiday Inn Hotel
11.2018 - 10.2019
- Ran end of day computer functions and closed out reports, submitting details to Front Desk Manager for review.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue.
- Audited and balanced cash and credit transactions, check for accuracy and use of proper billing codes daily and reset register for next day's operation.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions for Bar and Restaurant.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Maintained cleanliness of bathroom, lobby and front desk.
Senior Bank Teller
C&WJ Credit Union
02.2008 - 08.2018
- Handled various accounting transactions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inquiries regarding checking and savings accounts and other related products.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Maintained a thorough understanding of bank products, services, and regulations, ensuring the ability to provide knowledgeable guidance to customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Education
No Degree - Business Administration
University College of The Caribbean
JamaicaHigh School Diploma -
Green Island High School
Jamaica07.2005
Skills
- Interpersonal Relations
- Oral and written communications
- Computer Reservations Systems
- Staff Training
- Registration processing
- Scheduling and calendar management
- Teamwork and Collaboration
- Front Desk Supplies Management
- Customer service expertise
- Check-in and Check-out Procedures
- Hospitality services
- Customer Relationship Management
Accomplishments
- Recognized as Employee of the quarter for outstanding performance and team contributions.
- promoted to front Desk Manager due to consistently maintained high customer satisfaction and ratings.
- Top Teller three consecutive years for outstanding performance and meeting and exceeding goals and sales targets.
Certification
WELLE
Basic Life Support
Timeline
Department Assistant
UF Health ST.Johns
01.2023 - Current
Front Desk Manager
Super 8 Hotel
11.2019 - 06.2023
Night Auditor
Holiday Inn Hotel
11.2018 - 10.2019
Senior Bank Teller
C&WJ Credit Union
02.2008 - 08.2018
No Degree - Business Administration
University College of The Caribbean
High School Diploma -
Green Island High School
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