Natoya Graham
Union City,GA
Overview
8
8
years of professional experience
Work History
Area Manager II
Amazon ATL6
East Point, Georgia
05.2023 - Current
- Increased site-wide TPH by 35% (from 40 to 54 TPH monthly) through comprehensive training programs and standardized performance protocols.
- Improved Day Sort performance by 50%, elevating TPH from 50 to 75 through optimized workflows and team development.
- Achieved Top 3 network performance in container utilization across S1, S2, S3, and S7 region.
- Increased shuttle utilization by 26% (from 30 to 38 cubic feet), delivering 13% increase in CCE and 2% increase in cube per load.
- Reduced Time Off Task (TOT) from 13% to 4% by implementing accountability systems and training protocols, resulting in 22% increase in building TPH.
- Optimized Smalls Sort layout, increasing TPH from 62 to 87 (40% improvement) and reducing shift headcount by 44 associates.
- Decreased overall Quad indirect roles, driving 16% increase in Q3 TPH and 27% increase from Q2 to Q3.
- Reduced late-load percentage by 85% (from 14% to 2.36%) at MGEZ through standard work implementation and dock-door optimization. Redesigned dock-door allocation from 10 shared doors to 10 dedicated inbound and 25 outbound doors, improving flow efficiency.
- Improved late-dispatch performance by 96% (from 1.95% to 0.08%) despite increased volume and 285 new locations.
- Decreased CPT rolled volume by 99% (from 8% to 0.08%) through targeted AM training and process standardization.
- Trained and developed over 25 Area Managers and 20 process assistants on Auto-Inbound, Smalls Sort, and AMZL dispatch, and DDU dispatch best practices, resulting in sustained operational improvements.
- Established Quality PA role for labor tracking, piloted on BH NIT and expanded across shifts.
- Implemented cost-efficient sort strategies enabling aggressive VTO application, reducing labor costs while maintaining performance.
- Led Container Utilization Project, converting 26 Smalls Sort locations and 10 NON-CON locations to bagged processes.
- Created structured best-practices documentation and data-driven planning tools for dispatch operations.
Inspector
Polytronics Corporation
Windsor Locks, CT
01.2020 - Current
- Managed inventory control procedures for overstocking, restocking, and quality assurance to uphold product quality.
- Defined clear targets and objectives, communicating priorities to cross-functional team members.
- Established and maintained long-range quality assurance plans to ensure compliance with product standards.
Area Manager
Amazon HFD5
Hartford, Connecticut
07.2022 - 05.2022
- Increased site-wide TPH by 113% during Peak 2024 by invent and simplify. Building had to solve for 100k plus days during peak from an average of 30k max during regular season. Through even and simplify we created 'scrappy smalls area' which allowed 20 to 25k capacity in a 5-hour sort. Allowed an increase of 54 TPH per shift on .5 cube day to a hitting 115 TPH shifts during peak on .78 cube days.
- Trained and develop shipclek team in load prioritizing and deep diving in XD to increase dispatch efficiency on SDT. This also help to increase CPT from an average of 7 to 13 in 2 months.
- Oversaw the recruitment process for new staff members including interviewing and training.
Guest Service Representative
Extended Stay America
Manchester, CT
01.2018 - 09.2020
- Delivered exceptional customer service, managing check-in through check-out processes for high-volume property.
- Oversaw fast-paced front desk operations, coordinating with Housekeeping, Maintenance, and Management teams.
- Managed guest accounts including posting and balancing payments, resolving billing and booking issues.
- Generated daily reports detailing guest numbers, accounting expenses, income, and room service usage.
- Researched and gathered information for new accounts to increase company revenue.
- Maintained concierge resources providing guests with local information, dining recommendations, and tourist attractions.
Education
Bachelor of Arts - Political Science
Central Connecticut State University
New Britain, CT01-2022
Associate of Arts - Liberal Arts and Sciences
Manchester Community College
Manchester, CT01-2020
Skills
- Staff Management
- Team Development
- Strategic Planning
- Conflict Resolution
- Performance Coaching
- Process Optimization
- Inventory Control
- Quality Assurance
- Workflow Design
- Labor Management
- Microsoft Office Suite
- Data Analysis
- Reporting Systems
- Computer Proficiency
- Time Management
- Multitasking
- Organization
- Problem-Solving
- Cross-Functional Collaboration
Websites
Accomplishments
- 50% TPH Improvement: Elevated Day Sort performance from 50 to 75 TPH through training and process optimization in small sort.
- 96% Late Dispatch Reduction: Improved on-time dispatch from 1.95% to 0.08% late rate.
- 69% TOT Reduction: Decreased Time Off Task from 13% to 4%, increasing productivity by 22%.
- Top 3 Network Performance: Achieved top-tier container utilization across multiple sectors.
- 44 Headcount Reduction on dispatch shift: Optimized operations while maintaining performance standards.
Timeline
Area Manager II
Amazon ATL6
05.2023 - Current
Area Manager
Amazon HFD5
07.2022 - 05.2022
Inspector
Polytronics Corporation
01.2020 - Current
Guest Service Representative
Extended Stay America
01.2018 - 09.2020
Bachelor of Arts - Political Science
Central Connecticut State University
Associate of Arts - Liberal Arts and Sciences
Manchester Community College