Summary
Overview
Work History
Education
Skills
Timeline
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Natrice Pickett Hudson

Summary

Results-oriented customer service representative consistently surpassing customer expectations. Proven track record of achieving sales targets while upholding high-quality standards. Seasoned specialist with comprehensive experience in implementing quality assurance standards, investigating customer complaints, and resolving non-conformance issues. Strong problem-solving and analytical skills coupled with in-depth knowledge of QA terms, tools, and methodologies. Dedicated to enhancing business processes.

Overview

13
13
years of professional experience

Work History

Medical Hair Loss Wig Specialist

Classy Sisters Wigs
08.2021 - Current
  • Greet customers, help locate merchandise, and range up purchases for customers
  • Place weekly orders and complete weekly inventory
  • Cut, style, wash, ect

Customer Service Rep/Dispatch

Ciox
01.2018 - 01.2021
  • Daily contact with medical offices regarding insurance claims
  • Use spreadsheet to enter necessary information from doctors office
  • Download and review medical records

Behavioral Health Assistant

Aztec
01.2012 - 01.2018
  • Observe and record problem behaviors daily when working with clients
  • Work as a team with coworkers to help clients feel as if they live at home
  • Help clients with their daily routines such as toileting, cooking meals, aid with medication, and behavior intervention when necessary
  • Follow rules and procedures when client is aggressive or showing signs of needing to be redirected

Customer Service Rep/Sales

Open Tech Alliance
  • Work with storage companies customers as a third party company
  • Help customers open storage unit accounts
  • Contact managers for escalation reasons

Education

General Education -

Riverside Community College
01.2007

High School -

Vista Del Lago High School
01.2005

Skills

  • Ability to multi-task
  • Excellent phone demeanor
  • Highly organized
  • Knowledgeable in the industry
  • Experienced in Microsoft products
  • Experienced in phone-answering systems
  • Outgoing
  • Positive-minded
  • Ability to put people at ease
  • Customer Relations
  • Team performance improvement

Timeline

Medical Hair Loss Wig Specialist

Classy Sisters Wigs
08.2021 - Current

Customer Service Rep/Dispatch

Ciox
01.2018 - 01.2021

Behavioral Health Assistant

Aztec
01.2012 - 01.2018

Customer Service Rep/Sales

Open Tech Alliance

General Education -

Riverside Community College

High School -

Vista Del Lago High School

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Natrice Pickett Hudson