Natricia Hill
Columbus,GA
Summary
Seeking a position where my skills and education can contribute to company goals. Responsible and reliable [Job Title] manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.
Overview
26
26
years of professional experience
Work History
Front Desk Support
THPRD
Beaverton
10.2022 - 01.2024
- Answered and directed calls in a timely manner
- Greeted the public and assisted with patron check in and registration enrollment
- Collect payments for related registrations
- Provided general clerical support.
Member Service Consultant
YMCA
Delmar
10.2014 - 11.2015
- Scanned members membership cards into the facility
- Input new membership applications and programs into the computer system
- Answered and directed phone calls
- Assisted in training new staff.
Member Service Officer
Security Service Federal Credit Union
Colorado Springs, CO
07.1998 - 08.2000
- Maintained customer records by updating account information.
- Assisted members with loan applications, explaining terms and conditions while guiding them through the process.
- Participated in regular team meetings to discuss strategy, performance metrics, and ways to improve branch efficiency.
- Coordinated staff training sessions on new products or procedures, enhancing team knowledge and skills for improved efficiency.
- Maintained accurate records for all member transactions, ensuring efficient account management and data integrity.
- Promoted credit union products and services to members, identifying opportunities to meet their financial needs.
Education
Associates Degree in Business Administration -
Education America
Colorado Springs, CO05.2000
Skills
- Offering over twenty-five years’ experience in customer service
- Adept at cross-selling products and services
- Working knowledge of banking and insurance terminology
- Able to work in a fast-paced deadline-oriented environment
- Excellent verbal & communication skills
- Skilled in analyzing and solving problems
- Financial services support
- Clerical and Filing Support
Timeline
Front Desk Support
THPRD
10.2022 - 01.2024
Member Service Consultant
YMCA
10.2014 - 11.2015
Member Service Officer
Security Service Federal Credit Union
07.1998 - 08.2000
Associates Degree in Business Administration -
Education America