Natésia Turnage
Richmond,VA
Summary
Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. I also have over 5+ years of customer service and patient coordinator experience.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Welcome Desk Attendant
American Family Fitness
Glen Allen, Virginia
04.2025 - Current
- Respond to inquiries and provided information about classes and services available.
- Collaborated with team members to address member concerns and enhance customer service experience.
- Research and assess customer needs, including but not limited to, making appointments and taking payments.
Customer return specialist
Amazon
Ashland, Virginia
11.2024 - 02.2026
- Processing all returned items
- Performed quality assurance testing on newly developed software applications.
- Maintained accurate records of customer interactions and feedback.
Patient Coordinator
Seven Pines Dental Group
Henrico, VA
05.2022 - 02.2024
- Coordinated patient intake processes and ensured accurate information collection.
- Assisted patients with insurance verification and benefit explanation.
- Communicated treatment plans effectively to patients and addressed concerns promptly.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinated patient appointments and maintained appointment schedule.
Patient Coordinator
Virginia Family Dentistry
Glen Allen, VA
05.2020 - 05.2023
- Coordinated patient intake processes and ensured accurate information collection.
- Assisted patients with insurance verification and benefit explanation.
- Communicated treatment plans effectively to patients and addressed concerns promptly.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Coordinated patient appointments and maintained appointment schedule.
Customer Service Representative
Carmax
10.2019 - 03.2021
- Customer service representative by phone
- Attentive to great detail in regards to all vehicle statuses and customer information
- Assisted with coordinating deliveries
- Connecting customers to proper locations and salesmen
- Proficient in Microsoft teams
Education
Phlebotomy
Phlebotomy Training Specialists
Glen Allen, VA06-2026
High School Diploma -
Highland Springs High School
Highland Springs, VA01-2017
Skills
- Patient coordination
- Customer service
- Insurance verification
- Data entry
- Blood collection techniques
- Specimen handling
- Sample labeling
- Medical records handling
- Venipuncture and capillary puncture
- Butterfly needle technique
- Order of draw
- Patient preparation
Certification
- - Issuer: NHA (National Healthcareer Assoc.), - Type: Phlebotomy Technician (CPT),
Accomplishments
- - CPR and Health Aid certification (2025)
- - Graduated from the Hermitage Technical Center of Sports Medicine (2016)
Volunteering:
- Martin's Monument Ave. 10k, - Strides against Breast Cancer walk, - Sports trainer's aid for the Highland Springs High School football team
Timeline
Welcome Desk Attendant
American Family Fitness
04.2025 - Current
Customer return specialist
Amazon
11.2024 - 02.2026
Patient Coordinator
Seven Pines Dental Group
05.2022 - 02.2024
Patient Coordinator
Virginia Family Dentistry
05.2020 - 05.2023
Customer Service Representative
Carmax
10.2019 - 03.2021
Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Highland Springs High School