Nattakan Tharadon
La Palma,CA
Summary
Compassionate and results oriented Director of Patient Care Services with strong expertise in hospice operations, regulatory compliance, and clinical leadership. Proven ability to lead teams, improve patient outcomes, and maintain high standards of care in fast paced healthcare environments.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Director of Patient Care Services
ORANGE HOSPICE
BUENA PARK, CA
01.2023 - Current
- Provides expert guidance and counselling to coordinators, Clinical Supervisors, and Nursing Supervisors, fostering continuous enhancements in all facets of home health care services delivered by organization personnel.
- Expertly interprets operational indicators to proactively identify census changes and fluctuations in volume, ensuring a timely response to potential impacts on staffing levels, revenues, or expenses.
- Accountable for spearheading organization personnel's recruitment, evaluation, and termination processes, maintaining a skilled and efficient workforce.
- Orchestrates and supervises all facets of direct and indirect patient services administered by clinical organization personnel, guaranteeing top-notch care delivery.
- Led the development of organizational goals, aligning with the healthcare institution's mission and vision, resulting in improved service quality and efficiency.
- Ensured strict adherence to all local, state, and federal laws governing the licensure and certification of organization personnel, maintaining unwavering compliance with CHAP Home Care Standards, and upholding the highest patient care and safety standards.
Quality Assurance Nurse
PRUDENTIAL HOSPICE
CERRITOS, CA
01.2022 - Current
- Serve as a key liaison between patients, providers, and payers, facilitating in-depth analysis on current nurse practices by monitoring patient care quality, driving regulatory compliance, identifying process improvements, and implementing clinical best practices to drive organizational success.
- Create and institute best clinical quality improvement plans to improve overall patient care.
- Sharpen hospice clinical quality across all personal care services through improved patient outcomes.
- Recommend clinical areas requiring improvements.
- Direct patient record reviews by evaluating results and facilitating branch administrators develop and launch quality improvement activities and corrective action plans.
Triage Nurse
BUTTERFLY HOSPICE
FULLERTON, CA
01.2022 - 01.2024
- Drove organizational effectiveness by triaging emergency situations through medical expertise to ensure timely, life-saving patient services. Delivered professional nursing assessments, prioritizing urgency treatments, and initiating medical care.
- Performed telephonic nursing evaluations, delivered strategic advice, and offering patient & caregiver instruction during normal operating hours in compliance with hospice’s documented policies & procedure, in alignment with RN practice guidelines for the state of California.
- Delivered key information to the management team regarding patient condition changes following initial telephonic contact with triaging nurses. Supervised On-Call LVNs to assign necessary tasks.
- Actively communicated with physicians to determine patients’ individual needs and document patient condition changes, receiving physician orders.
- Prioritized multiple patient care situations by assessing patient data, providing hands-on education in alignment with patient Plan of Care requirements through phone calls with RNs and other important parties.
Director of Patient Care Services Assistant
COVENANT HOSPICE
LA PALMA, CA
2016 - 2023
- Serve in a supervisory role, managing all aspects of patient & family care services to deliver high quality care. Collaborate with nursing staff & multidisciplinary team members to ensure appropriate care treatment. Conduct admission documentation and verified key insurance information. Perform a comprehensive evaluation by systematically entering and revising data.
- Collaborate with the Case Manager to create healthcare plans in compliance with hospice philosophy.
- Run interdisciplinary team meetings to identify long-term & short-term goals.
- Lead the hospice to earn top 10 rating in Orange County, assisting with successfully passing the CHAP survey and earning zero deficiency rate.
- Leads Telehealth triage services, providing after-hours triage services, conducting telephonic assessments of patient and family needs. Uses extensive medical knowledge to aid with symptom management and complex issues.
Quality Assurance Nurse
COVENANT HOSPICE
LA PALMA, CA
01.2016 - 01.2022
- Created process improvement plans in alignment with company policies and processes to steer agency leadership. Educated staff on best practices of mitigating operational risks and evaluations need. Achieved quality report documentation & submission.
- Provided Additional Development Request (ADR) Review. Conducted comprehensive patient evaluations to promote Quality Assurance, manage care, and develop plans of care.
- Remained constant with quality improvements, hospice regulations, and patient participation conditions to streamline operations.
- Developed and launched auditing processes to mitigate risks and improve clinical documentation procedures through routine tracking, follow-up, & education.
Clinical Supervisor
COVENANT HOSPICE
LA PALMA, CA
01.2016 - 01.2022
- Authored and launched individualized plans of care to support all patients in compliance with individualized needs. Delivered education to RN staff while managing patient assessment, evaluation, intervention, and documentation to address family needs.
- Delivered optimal patient care by leading a team of 30 members.
- Actively engaged in triage to assess organizational processes and deliver exceptional quality assurance.
- Used Hospice MD to offer charting, manage care, and optimize operations.
- Developed operational budgets to monitor costs for pharmaceutical, DME, supplies, & care.
- Energetically investigated operational issues, grievances, and complaints to deliver corrective action.
- Supported new employees by delivering orientations to promote positive leadership skills.
- Partnered with medical directors to manage patient care while overseeing Quality Assessment & Performance Improvements.
- Conducted staff evaluations, identified educational needs, created training programs, and handled after-hour & weekend triage.
- Achieved timely, accurate medical records & patient charting completion.
- Systematically visit patients in facilities to build strong working relationships with managers & staff, providing hospice services.
- Drove the company to pass a critical survey by providing exceptional care & performance.
Hospice RN Admission Nurse
RELIABLE HOSPICE
ANAHEIM, CA
01.2018 - 01.2021
- Improve patient care services by educating patients and families about hospice benefits, enrolling patients into hospice services, identifying individualized patient & family needs. Drive compliance with all federal & state regulations.
- Perform an initial, comprehensive evaluation of patient & family requirements to identify hospice needs for physical treatment needs and illness history.
- Deliver accurate nursing diagnosis by evaluating patient data to determine nursing diagnosis.
- Create effective healthcare plans to address individual patient needs through a comprehensive diagnosis highlighting palliative nursing actions, incorporating patients & families in the planning process.
Education
Bachelor of Science (BS) - Nursing
CAREER NETWORK INSTITUTE
Associate degree (AS) - Nursing
CAREER NETWORK INSTITUTE
Skills
- HIPAA & CHAP
- Relationship Building
- Patient Advocacy
- Data Analysis
- Performance Enhancement
- Safety Management
- Continuous Process Improvements
- Documentation Management
- Staff Development
- Clinical Nursing Operations
Certification
- Licensed Vocational Nurse
- CERTIFICATIONS
- CPR
- AED
ADDITIONAL CAREER EXPERIENCE
- SOUTHLAND CARE CENTER
- Treatment Charge Nurse | COUNTRY VILLA
- Charge Nurse | DIAMOND HEALTHCARE SERVICES
- Staff Nurse Hospice | COVENANT HOSPICE
- Staff Nurse
- Per Diem
CLINICAL EXPERIENCE
- Emergency Room (ER)
- Medical Surgery (MS)
- Intensive Care Unit (ICU) CAREER NETWORK INSTITUTE
- Licensed Vocational Nurse | CERTIFICATIONS
- CPR
- AED CLINICAL ROTATIONS
- Long-Term Care
- Geriatrics
- Emergency Services
- Surgical
- Acute Care
Timeline
Director of Patient Care Services
ORANGE HOSPICE
01.2023 - Current
Quality Assurance Nurse
PRUDENTIAL HOSPICE
01.2022 - Current
Triage Nurse
BUTTERFLY HOSPICE
01.2022 - 01.2024
Hospice RN Admission Nurse
RELIABLE HOSPICE
01.2018 - 01.2021
Quality Assurance Nurse
COVENANT HOSPICE
01.2016 - 01.2022
Clinical Supervisor
COVENANT HOSPICE
01.2016 - 01.2022
Bachelor of Science (BS) - Nursing
CAREER NETWORK INSTITUTE
Associate degree (AS) - Nursing
CAREER NETWORK INSTITUTE
Director of Patient Care Services Assistant
COVENANT HOSPICE
2016 - 2023