Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nattakritta Choodech

Chicago,USA

Summary

Experienced business professional specializing in sales administration, client acquisition, and operational management. Skilled in market trend analysis and performance optimization, consistently delivering high customer satisfaction rates and operational efficiency improvements. Results-driven with a proven track record of driving business growth and exceeding organizational goals. Passionate about leveraging analytical skills to drive strategic decision-making and enhance overall business performance.

Overview

10
10
years of professional experience

Work History

Sales and Office Administrator

Sri Trang USA
10.2024 - Current
  • Streamline operations by handling complex administrative tasks for sales leadership while orchestrating office management, supply chain, and facility coordination.
  • Drive business insights through comprehensive sales record maintenance and detailed monthly/quarterly/yearly reporting that informs strategic management decisions.
  • Manage distributor contracts, customer agreements, pricing files, and facilitate seamless business relationships through contract management.
  • Coordinate between sales and operations teams while handling reception duties and maintaining accurate documentation.
  • Lead office grand opening and decoration projects while bridging departmental communication gaps, coordinating sales-operations workflows, and managing front-office functions.

Server (Part Time)

Mama Thai Restaurant
07.2023 - Current
  • Managed multiple tables simultaneously while operating POS systems efficiently and maintaining high customer satisfaction standards.
  • Collaborated with team members during high-volume periods and built strong rapport with regular customers through personalized service.
  • Maintained clean, organized dining areas through prompt table clearing and resetting procedures.

Onboarding Specialist (Seller Incubation)

Amazon
10.2021 - 07.2023
  • Provided expert guidance to 300+ new sellers, designing data-driven onboarding strategy that achieved 95% conversion rate and increased satisfaction by 80%.
  • Monitored onboarding metrics and implemented strategic support processes, reducing abandonment by 30% and resolving 70% of seller errors.
  • Enhanced data accuracy in seller reports and pioneered onboarding improvements that significantly elevated market entry success rates.

Key Account Manager

Grab
07.2020 - 08.2021
  • Acquired and onboarded corporate accounts across Southeast Asia, implementing partner acquisition strategy that restored customer satisfaction to 95%.
  • Managed Grab for Business performance, driving 70% increase in transport GMV while successfully launching food services expansion.
  • Enhanced client retention through targeted engagement strategies and analyzed regional market trends to develop tailored solutions that optimized client ROI.

Business Development Executive

Managerial Excellence
03.2017 - 06.2020
  • Identified and secured new clients while conducting business analysis to align training solutions with client needs, contributing to 75% YoY revenue increase.
  • Presented strategic solutions to C-level executives and management, influencing key business decisions and securing executive buy-in.
  • Analyzed market trends and sales metrics to strategically position offerings and refine business development strategies.

Marketing Administrator

Agoda.com
02.2015 - 10.2015
  • Developed recruitment strategies that achieved full hotel partner onboarding while maintaining strong relationships and assisting with business planning.
  • Analyzed sales reports and implemented revenue-boosting strategies that doubled revenue during peak periods and improved campaign efficiency by 30%.

Education

MBA - Entrepreneurship And Innovation

Mahidol University
Bangkok, Thailand
01.2020

Skills

  • Effective time management
  • Client relationship development
  • Administrative coordination
  • Business management
  • Office administration coordination

Timeline

Sales and Office Administrator

Sri Trang USA
10.2024 - Current

Server (Part Time)

Mama Thai Restaurant
07.2023 - Current

Onboarding Specialist (Seller Incubation)

Amazon
10.2021 - 07.2023

Key Account Manager

Grab
07.2020 - 08.2021

Business Development Executive

Managerial Excellence
03.2017 - 06.2020

Marketing Administrator

Agoda.com
02.2015 - 10.2015

MBA - Entrepreneurship And Innovation

Mahidol University

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