Vallery Moreno
Missouri City
Summary
Results-driven General Manager with over four years in customer service and operations management. Led high-performance teams to enhance customer satisfaction and drive sales growth while optimizing operational efficiency. Analyzed customer feedback for strategic improvements and ensured compliance with legal standards, fostering a positive environment for staff and customers.
Overview
4
4
years of professional experience
Work History
Office administrator/Office Manager
Montessori Reggio Academy
Sugar Land
04.2024 - Current
- Coordinated and managed daily administrative operations of the office.
- Coordinated meetings and scheduled appointments for team members to optimize time management and collaboration.
- Managed office supplies and inventory to ensure availability and organization.
- Maintained accurate records of incoming and outgoing correspondence to ensure timely communication and information flow.
- Assisted in developing office procedures to enhance operational efficiency.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner and directed callers to appropriate personnel or department.
- Handled customer inquiries and resolved issues professionally and promptly.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Reviewed employee timesheets for accuracy prior to submission for payroll processing.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Automated office operations by managing client correspondence and data communications.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Developed strong relationships with clients through excellent customer service skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership and mentoring to newly hired employees, enhancing their understanding of company programs and culture.
- Resolved customer complaints or answered customers' questions.
- Collaborated with team members to improve communication across departments consistently.
- Supported onboarding processes by preparing new hire documentation and orientation materials.
General Manager
Urban Air
Houston
11.2024 - 01.2025
- Oversee daily operations, manage staff, and ensure exceptional customer service. Implement strategies to increase revenue and improve guest experiences.
- Established and maintained strong relationships with business partners, identifying new opportunities that contributed to business growth.
- Analyzed customer feedback and usage data to pinpoint improvement areas and developed strategies that increased customer loyalty.
- Developed and implemented a comprehensive marketing strategy that increased brand awareness and drove traffic to the website
- Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
General Manager
Goldfish Swim School
Sugar Land
05.2022 - 11.2024
- Built and managed a high-performance team that achieved all key performance indicators
- Established and maintained relationships with business partners to identify opportunities and drive growth.
- Analyzed customer feedback and usage data to identify improvement areas and develop strategies that increased customer loyalty.
- Led team in delivering high-quality swim instruction and customer service while managing scheduling, payroll, and inventory control to enhance operational efficiency.
- Developed and enforced policies and procedures to ensure compliance with legal and regulatory standards
- Collaborated with cross-functional teams to ensure alignment on objectives and maximize efficiency
Assistant Teacher
Hummingbird Montessori School
Sugar Land
01.2023 - 09.2023
- Provided individualized support to students with special needs, ensuring their inclusion and participation in classroom activities
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Facilitated small group activities to reinforce lesson concepts and promote active student engagement
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe and respectful learning environment
- Implemented behavior management strategies effectively within the classroom setting
- Enhanced classroom management and daily operations, ensuring smooth transitions during meal service and diaper changes.
- Cultivated strong relationships with parents through regular communication about their child's progress
- Created a positive learning environment that encouraged student collaboration and problem-solving
Third Key Holder
Claire's
Missouri City
11.2021 - 03.2022
- Demonstrated exceptional leadership skills by motivating and inspiring team members to achieve sales targets
- Managed store operations in the absence of upper management, ensuring smooth and efficient daily operations
- Monitored key performance indicators (KPIs) including sales targets and conversion rates to pinpoint improvement opportunities
- Resolved customer complaints or concerns promptly and effectively to ensure high levels of customer satisfaction
- Implemented customer loyalty programs to increase repeat business and enhance customer satisfaction
- Implemented cross-training initiatives to enhance employee skills and increase operational flexibility across the team
- Conducted performance evaluations for team members, identifying improvement areas and delivering constructive feedback to support development
- Performed cash handling duties including opening and closing registers, counting cash drawers, and preparing bank deposits
- Maintained accurate inventory records through regular stock checks and audits
Education
High School Diploma -
Stafford High School
Stafford, TX05-2021
Skills
- Office management
- Document processing
- Inventory management
- CRM management
- Operations management
- Supply inventory management
- Office supply management
- Calendar management
- Scheduling
- Inbound phone call handling
- Customer service
- Customer inquiries
- Performance evaluation
- File organization
- Computer Skills
- Effective Time Management
- Ability to Work Under Pressure
- Adaptability
- Leadership and Teamwork
- Conflict Resolution
- Decision Making
- Critical thinking
- Problem Solving
- Effective communication
- Ability to Work in a Team
- Self-motivation
- Supply inventory management
- Operations management
- Inventory management
- CRM management
- Inbound phone call handling
- Business administration
- Supply inventory
- Payroll
References
- Hayli Guillery, Goldfish Swim School, Haylijg@gmail.com, (832) 540-2178
- Erica Cuellar, Hummingbird Montessori School, cuellar0609@yahoo.com, (281) 797-4204
Details
Self-motivation, Conflict Resolution, Decision Making, Critical thinking and problem solving, Leadership and Teamwork, Problem Solving, Adaptability, Customer Service, Effective Time Management, Ability to Multitask, Creativity, Computer Skills, Fast Learner, Ability to Work in a Team, Communication, Ability to Work Under Pressure, English, Spanish, Sign Language, Dynamic General Manager with over four years of experience in customer service and operations management, focused on elevating customer satisfaction and driving sales growth. Proven ability to lead high-performance teams and optimize operational efficiency while nurturing strong business relationships to uncover new opportunities. Expertise in analyzing customer feedback to implement strategic enhancements, ensuring compliance with legal standards, and fostering a positive environment for staff and customers alike. Committed to achieving exceptional results through impactful leadership and innovative problem-solving approaches.
Timeline
General Manager
Urban Air
11.2024 - 01.2025
Office administrator/Office Manager
Montessori Reggio Academy
04.2024 - Current
Assistant Teacher
Hummingbird Montessori School
01.2023 - 09.2023
General Manager
Goldfish Swim School
05.2022 - 11.2024
Third Key Holder
Claire's
11.2021 - 03.2022
High School Diploma -
Stafford High School