Natysha Jacobs
Hurst,TX
Summary
Dynamic healthcare leader with extensive experience at Penn Medicine, driving operational excellence and enhancing patient access in neurology practices. Proven track record in staff development and budget management, leveraging EMR systems and innovative strategies to improve service delivery and patient satisfaction. Committed to fostering collaborative environments and optimizing clinical workflows.
Overview
15
15
years of professional experience
Work History
Senior Practice Manager
Penn Medicine
03.2023 - Current
- Provide leadership for multiple neurology outpatient practices with over 20,000 annual patient visits.
- Manage 15+ clinical and administrative staff across several locations with varying levels of service line complexity.
- Lead operational planning, template optimization, physician scheduling, and access strategy initiatives.
- Partner with finance to develop and monitor practice budgets, KPIs, and patient satisfaction goals.
- Support clinical programs, research initiatives, and the neurology residency training program.
- Collaborate with facility operations, regulatory compliance teams, and external partners to ensure readiness and continuous improvement.
Director of Health Center Operations
Project HOME
03.2017 - 03.2023
- Directed daily operations across multiple Federally Qualified Health Centers (FQHCs) serving underserved and housing-insecure populations in partnership with city and state public health agencies.
- Oversaw full non-profit clinic operations, including staffing, compliance, revenue cycle workflows, grant-funded program delivery, and patient access initiatives.
- Developed and enforced operational systems to ensure HRSA compliance, quality improvement, and effective coordination with behavioral health and supportive services.
- Led orientation, ongoing training, and performance management of clinical and administrative teams to align with FQHC standards and patient-centered care models.
- Partnered with the Budget Manager and Accounting Manager to ensure alignment of financial systems, grant reporting, and management dashboards to reflect community health impact.
- Enhanced clinic capacity and operational readiness through workflow optimization and patient experience improvements tailored to vulnerable populations.
Site Supervisor– Women’s Health & OB/GYN
Einstein Medical Center
01.2011 - 03.2017
- Managed patient intake, billing accuracy, and after-visit scheduling for OB/GYN services.
- Coached front-line staff in delivering compassionate, efficient, and compliant patient service.
Education
Master of Science - Healthcare Administration
Immaculata University
Immaculata, PA06-2026
Healthcare Management
Delaware County Community College
Media, PA06-2019
Skills
- Microsoft Office Suite
- Microsoft Visio
- EMR Systems (Epic, NextGen)
- Tableau
- Vendor Management
- Innovation and creativity
- Operational efficiency
- Staff development
- Medical personnel recruitment
Timeline
Senior Practice Manager
Penn Medicine
03.2023 - Current
Director of Health Center Operations
Project HOME
03.2017 - 03.2023
Site Supervisor– Women’s Health & OB/GYN
Einstein Medical Center
01.2011 - 03.2017
Master of Science - Healthcare Administration
Immaculata University
Healthcare Management
Delaware County Community College
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