NAUMAN RAZZAQ
Lahore,PUNJAB
Summary
With 3+ years of experience in customer support, I'm a passionate and resourceful problem-solver with a meticulous eye for detail. I consistently exceed customer expectations by finding creative solutions and ensuring every interaction is positive. A true team player, I thrive in collaborative environments, fostering open communication and a supportive dynamic. Highly motivated to build a successful career in customer service, I'm seeking a long-term opportunity to contribute my skills, continuously develop my expertise, and grow alongside a company for the next five years.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Support Specialist
Voyeger Global Mobility
09.2023 - 04.2024
- Coordinating and dispatching drivers to transport passengers between various locations in central London, taking into account factors such as location, fare availability, and customer preferences
- Managing cab bookings, modifications, and cancellations through phone calls, Taxicode, Mini CabIt, email, and WhatsApp
- Efficiently resolving conflicts between drivers and passengers, showcasing problem-solving skills and analytical thinking to provide effective solutions for both parties
- Maintaining accurate records in CRM and Google Sheets in real-time, assisting the web development team in enhancing our website and mobile app by analyzing daily experiences and feedback from drivers and passengers.
Cab Controller & Customer Support
UK Ride By Rapid Tack SMC
12.2022 - 08.2023
- Aug 2021- Sep 2022
- Coordinating and dispatching drivers to transport passengers between various locations in central London, taking into account factors such as location, fare availability, and customer preferences.
- Managing cab bookings, modifications, and cancellations through phone calls, Taxicode, Mini CabIt, email, and WhatsApp.
- Efficiently resolving conflicts between drivers and passengers, showcasing problem-solving skills and analytical thinking to provide effective solutions for both parties.
- Maintaining accurate records in CRM and Google Sheets in real-time, assisting the web development team in enhancing our website and mobile app by analyzing daily experiences and feedback from drivers and passengers.
Product Support Executive
Futurenow Technologies
- Assist customers in placing orders, answer menu-related questions, provide recommendations on hot deals, and ensure accurate order taking and communication with kitchen staff to prevent errors and offer seamless service
- Handle inquiries and complaints professionally and efficiently, such as addressing food preparation status, order modifications, potential delays, and providing the best possible resolutions while adhering to company policies
- Enhance customer experience and increase sales by upselling items or promotions, actively seeking customer feedback, resolving complaints with problem-solving skills to turn negative experiences into positive ones
- Foster cross-functional collaboration with kitchen staff, managers, and delivery riders to ensure smooth operations and exceptional customer service.
Execcutive Takaful Constultant
Pak-Qatar Family Takaful
09.2015 - 12.2016
- Offer expert guidance on Islamic insurance principles and Takaful products to clients, conducting thorough needs analysis to recommend suitable Takaful Plans to potential prospects
- Cultivate strong client relationships to nurture trust and loyalty
- Assist clients with the application process and ensure compliance with Shariah principles
- Meet individual and sales targets to support the company's growth
- Engage in training programs and workshops to improve product knowledge and sales skills.
Education
BA Mass Communications -
Virtual University of Pakistan
10.2020
Skills
- Project Management
- Graphic design
- Active Listening
- Written & Verbal Communication
- Visual Communication
- Teamwork & Collaboration
- Client/Customer Focus
- Building Relationships
- Problem-Solving
- Critical Thinking
- Adaptability
- Time Management
- Attention to Details
Certification
MS office Automation
Hobbies and Interests
- Photography Enthusiast: Framing the world's stories through the lens, one captivating image at a time.
- Avid Reader: Devouring knowledge and expanding my horizons through the written word.
- Outdoor Adventurer: Embracing nature's challenges and forging new paths through uncharted territories
- Gaming: Developing and executing strategic plans to dominate virtual battlefields, fostering teamwork, and honing critical problem-solving skills in a fast-paced mobile gaming environment.
Languages
English
Professional Working
Timeline
Billing Support Specialist
Voyeger Global Mobility
09.2023 - 04.2024
Cab Controller & Customer Support
UK Ride By Rapid Tack SMC
12.2022 - 08.2023
Execcutive Takaful Constultant
Pak-Qatar Family Takaful
09.2015 - 12.2016
Product Support Executive
Futurenow Technologies
BA Mass Communications -
Virtual University of Pakistan