Naureen Sadaruddin
Rosenberg,TX
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
15
15
years of professional experience
Work History
Account Manager
Sona Investment Group, LLC
05.2010 - Current
- Managed client relationships to ensure satisfaction and retention.
- Created programs to address client inquiries and service issues.
- Led quarterly reviews with vendors to assess performance and adjust strategies.
- Trained junior account managers on best practices for client engagement.
- Streamlined communication processes, improving response times by 30%.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Executed risk assessment protocols, enhancing overall client portfolio performance.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Education
Bachelor of Science - General Studies
University of Houston- Downtown
Houston, TexasSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Sales development
- Account oversight
- Issue resolution
- Networking skills
- Account development
- Team Training
- Goals and performance
- Documentation and reporting
- Project management
- Client rapport
- Customer relationship management (CRM)
- Strategic account planning
- Sales reporting
- Upselling
- Contract negotiation
- Operations
- Marketing
- Territory management
- Revenue growth
- Business development
- Sales expertise
Languages
Spanish
Professional Working
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Interests
- Pilates
- Music
- Avid Reader
- Community Cleanup
- Offering time and support to shelters for the homeless, women, and animals
- Mindfulness Practices
- Fundraising Events
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteer Travel
- I enjoy helping others and giving back to the community
Timeline
Account Manager
Sona Investment Group, LLC
05.2010 - Current
Bachelor of Science - General Studies
University of Houston- Downtown