Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gabriella Santos

Las Vegas,NV

Summary

Experienced professional with a strong background in case management, healthcare delivery, and operational management. Currently a student completing an Associate's of Professional Focus to further pursue Surgical Technology. A results-driven individual who rapidly applies new knowledge effectively. Has a constant willingness to learn and can quickly navigate change.

Overview

4
4
years of professional experience

Work History

Medical Assistant

Optum
Family Medicine Continuity Clinic, (Residency clinic)
04.2024 - Current
  • Manage clinic inventory management and assist leadership in creating protocols
  • Assist providers in preparing for minor surgical procedures.
  • Collect samples/cultures from patients for laboratory testing purposes.
  • Administer injections, medications, and treatments as directed by a provider.
  • Perform basic laboratory tests such as urinalysis, EKG, blood glucose, A1c, Spirometry, etc
  • Schedule patients in a primary care setting with over 25 residents and additional core faculty physicians.
  • Process and manage outgoing specialty referrals, prior authorizations, and DME orders.
  • Room 9-20 patients a day, working with an assigned physician and rotating to assist residents.

Operations Supervisor

EmployNV Youth Hub
08.2023 - 01.2024
  • Led a department of 16+ career coaches and monitored 3 different office locations.
  • Implemented and executed a 30/60/90 onboarding plan to all new career coaches and provided direct training every day.
  • Reviewed all ITA/OJT/WEX/general case management work done by career coaches.
  • Conducted fiscal audit reviews on services provided to clients by following implemented SOW.
  • Created schedules, process payroll, and allocate timesheets via KRONOS.
  • Reviewed monthly performance measures with career coaches as one and individually.
  • Attended meetings with local board members at Workforce Connections and exceeded program performance expectations given.

Youth Career Advisor/Coach

EmployNV Youth Hub
08.2022 - 08.2023
  • Direct case manager for TITLE I WIOA funded youth program. Utilized EmployNV case management system for a caseload of 40+ youth ages 16-24.
  • Provided services to all clients in forms such as, vocational career training coverage, work experience/job search, job placement transportation assistance, housing, clothing, and public assistance.
  • Created IEPs and ISS's and fully implemented step by step goals for clients to meet.
  • Exceeded monthly goals assigned to career coaches.
  • Attended all outreach events with community partners to recruit youth in need of services.

Adult and Dislocated Worker Career Coach

EmployNV Career Hub
01.2022 - 08.2022
  • Direct case manager for TITLE I WIOA funded Adult and DW program.
  • Utilized EmployNV case management system and managed a caseload of 60+ adults ages 18+.
  • Provided services to all clients in forms such as, vocational career training coverage, work experience/job search, job placement transportation assistance, housing, clothing, and public assistance.
  • Created IEPs and met with clients weekly.
  • Entered all performance measures for clients such as MSG's, Credentials, employment, and more.

Relationship Manager

Barclays
06.2021 - 12.2021
  • Handled 500-1000 calls a day utilizing CCD, salesforce and Amazon workforce.
  • Managed bank accounts, made payments, assisted with fraud and dispute charges.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handle escalated calls and addressed customer concerns.

Education

Associates in Professional Focus - Professional Focus

University of Phoenix
Tempe, AZ
09-2025

HS Diploma -

LAS VEGAS HIGH SCHOOL
01.2021

Skills

  • Case Management
  • Medical terminology
  • Patient care
  • Employee training
  • Project management
  • Career Advising
  • Customer Service
  • Conflict Resolution
  • Outreach

Languages

Spanish, Fluent/Native

Timeline

Medical Assistant

Optum
04.2024 - Current

Operations Supervisor

EmployNV Youth Hub
08.2023 - 01.2024

Youth Career Advisor/Coach

EmployNV Youth Hub
08.2022 - 08.2023

Adult and Dislocated Worker Career Coach

EmployNV Career Hub
01.2022 - 08.2022

Relationship Manager

Barclays
06.2021 - 12.2021

Associates in Professional Focus - Professional Focus

University of Phoenix

HS Diploma -

LAS VEGAS HIGH SCHOOL

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