Deborah Gonzalez
Tobyhanna,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Lehigh Valley Hospital And Health Network
East Stroudsburg, PA
02.2015 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Counselor
Kids Peace
Orefield, PA
07.2014 - 10.2014
- Enhanced client progress by utilizing evidence-based counseling techniques and individualized treatment plans.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
Case Worker
The Baby College
Manhattan, NY
08.2012 - 05.2014
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
Education
Associate Of Applied Science - Human Services
Bronx Community College of The City University of New York
The Bronx, NY08.2012
Certificate - Medical Assistant
Sandford Brown Institute
Manhattan, NY09.2000
Skills
- Payment Collection
- Patient-Focused Care
- Inventory Management
- Procedure Assistance
- Patient Scheduling
- Medical Billing
- Phlebotomy
- Data Entry
- Patient Flow Management
- Valid State Driver's License
- OB/GYN Procedures
- Vital Sign Monitoring
- Home Inspections
- Client Engagement
- Records Management
- Professional boundaries
- Motivational interviewing
- Organizational skills
- Time management
- Family engagement
- Critical thinking
- Trauma-informed care
- Case management
- Stress management
- Team collaboration
- Multitasking abilities
- Active listening
- Goal setting
- Conflict resolution
- Behavioral observation
- Empathy and compassion
- Crisis intervention
- Community outreach
- Group facilitation
- Ethical practice
- Highly Effective Communication
- Case Information Confidentiality
- Interpersonal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Lehigh Valley Hospital And Health Network
02.2015 - Current
Counselor
Kids Peace
07.2014 - 10.2014
Case Worker
The Baby College
08.2012 - 05.2014
Associate Of Applied Science - Human Services
Bronx Community College of The City University of New York
Certificate - Medical Assistant
Sandford Brown Institute