Nautica Neal
Jackson,MS
Summary
Results driven client specialist with years of client specialist support via phone, email, chat channels, in person, etc. Experience in using various software programs and providing conflict resolution while maintaining a positive attitude. My objective is to utilize proven skills to effectively secure a role in the customer service field. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
Work History
Medical Assistant
TrustCare Health Clinic
Clinton, MS
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Swab Tester
Staffers (Trustcare Kid’s Clinic)
Brandon, MS
12.2023 - 02.2024
- Collects nonblood specimens such as sputum and throat swabs for laboratory testing
- Performs screening tests and report results
- Processes specimens to prepare them for laboratory testing.
Customer Service Representative
Conduent
07.2022 - 08.2023
- Supporting customers as a first point of contact and resolving questions/ complaints concerning their financial accounts
- Actively listen to customers, by utilizing my customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction I have with them.
Front Desk Receptionist
Westhaven Memorial Funeral Home
05.2016 - 05.2019
- Coordinate activities of the front office to ensure compassionate and professional care for all guests and effective and efficient front desk workflow
- Offered support and guidance to families of the deceased to encourage and overcome challenges.
Education
US Private First Class -
Army National Guard
01.2021
HS Diploma -
Forest Hill High School
Jackson07.2019
Skills
- Time management
- Communication
- Conflict resolution
- Problem solving
- Adaptability
- Account management
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- Direct Patient Care
- Compassionate caregiver
Timeline
Medical Assistant
TrustCare Health Clinic
02.2024 - Current
Swab Tester
Staffers (Trustcare Kid’s Clinic)
12.2023 - 02.2024
Customer Service Representative
Conduent
07.2022 - 08.2023
Front Desk Receptionist
Westhaven Memorial Funeral Home
05.2016 - 05.2019
US Private First Class -
Army National Guard
HS Diploma -
Forest Hill High School