Summary
Overview
Work History
Education
Skills
Timeline
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Nautica Green

Summerville,SC

Summary

  • Level 3 technician experienced in helping correct problems with computer systems, and robotic equipment. Comfortable working alone and with others to successfully investigate and troubleshoot problems.
  • Flexible and resourceful line assembler RA 2 skilled in assembly, production machine operation and equipment maintenance. Offering experience in 4 years of manufacturing, assembly and warehouse operations.
  • Dependable customer advisor with 2 years of helpdesk experience. Successfully assisted customers with many different issues. Communicated complicated concepts clearly and professionally handling wide-ranging of questions.

Overview

7
7
years of professional experience

Work History

Level 3 Technician

Mercedes Benz Plant
Ladson, SC
08.2019 - Current
  • Read and interpreted work orders and blueprints and operated according to production specifications to complete high-quality products
  • Followed work orders to correctly assemble building components.
  • Inspected completed products for defects and conformance to quality standards.
  • Maintained a clean and safe work environment by adhering to safety protocols.
  • Referred to work orders and blueprints to perform work to specifications.
  • Completed day-to-day duties accurately and efficiently.
  • Troubleshot robot malfunctions using technical manuals.
  • Conducted regular safety checks to ensure the robots were operating safely in their environment.
  • Performed diagnostics and testing to locate root causes and resolve issues for performance.
  • Planned and completed group projects, working smoothly with others.

Production Line Assembler RA 2

Mercedes Benz Plant
Ladson, SC
08.2019 - Current
  • Maintained assembly and production equipment to meet operational goals.
  • Processed written and verbal instructions, prints and work orders.
  • Assisted in training new staff on proper use of equipment and procedures.
  • Adjusted machine settings as needed according to product specifications.
  • Followed detailed instructions from supervisor to complete assigned tasks.
  • Performed regular inspections of finished goods before shipment release.
  • Operated conveyor belt system to transport materials throughout the production process.

Customer Service Advisor

Carmax Autocare Center
Charleston, SC
02.2017 - 08.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled telephone inquiries regarding appointments and work in process.
  • Managed incoming calls from potential customers looking for quotes or information about services provided
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Calculated materials, supplies and labor costs to develop estimates and prepare work orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Maintained records of customer interactions and transactions.
  • Researched coverages under warranties and determined requirements for coverage.

Education

High School Diploma -

R.B Stall High School
North Charleston, SC
05-2017

Skills

  • Software Updating
  • Technical Support
  • Troubleshooting and Diagnostics
  • Customer Service
  • Call Management
  • Incoming Call Management
  • Friendly and Patient
  • Error Detection
  • Problem-Solving
  • Assembly and Production
  • Data Entry
  • Payment Processing

Timeline

Level 3 Technician

Mercedes Benz Plant
08.2019 - Current

Production Line Assembler RA 2

Mercedes Benz Plant
08.2019 - Current

Customer Service Advisor

Carmax Autocare Center
02.2017 - 08.2019

High School Diploma -

R.B Stall High School

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Nautica Green