Nautika Payne
Columbus
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Zapatas Grill. Proven ability to enhance guest engagement and satisfaction through effective communication and teamwork. Experienced in cash handling and problem-solving, consistently contributing to a positive dining experience and operational efficiency.
Overview
12
12
years of professional experience
Work History
Server/ Bartender
Zapatas Grill
07.2017 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively communicating daily specials and promotions to patrons.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery to tables.
Child and Youth Program Assistant
Hittle House
03.2020 - 11.2021
- Assisted in implementing child programs to promote engagement and development.
- Supported daily activities by providing guidance and supervision to participants, ensuring a safe environment.
- Collaborated with team members to evaluate program effectiveness and identify areas for improvement.
- Organized materials and resources for workshops, enhancing program delivery and participant experience.
Restaurant Hostess
Zapatas Grill
07.2013 - 2017
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest satisfaction.
- Communicated with kitchen staff to coordinate timely service for patrons.
- Assisted in training new hosts on proper seating procedures and customer service standards.
- Managed pickup orders by taking orders by phone or in person and would process payment in order to deliver the correct order to the customer.
- Would assist servers when needed with various tasks making me eligible for a server position in time.
Education
High School Diploma -
Pickerington High School North
Pickerington, OHSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Time management
- Team player
- Problem solver
Timeline
Child and Youth Program Assistant
Hittle House
03.2020 - 11.2021
Server/ Bartender
Zapatas Grill
07.2017 - Current
Restaurant Hostess
Zapatas Grill
07.2013 - 2017
High School Diploma -
Pickerington High School North