Summary
Overview
Work History
Education
Skills
Timeline
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NAVAYHA SMITH

Henrietta

Summary

Dedicated professional with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results through hard work and dedication. Thrives on taking on new challenges with enthusiasm and a proactive attitude.

Overview

6
6
years of professional experience

Work History

Fulfillment Expert

Target
05.2024 - Current
  • Deliver convenience and quality to customers.
  • Provide accurate information about products, prices, and availability.
  • Collaborate with team members to meet daily targets, contributing to overall company success and growth.
  • Improve order accuracy by meticulously reviewing and verifying customer information and product specifications.
  • Exceed performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

Sales Lead/Key Holder

Express Factory Outlet
06.2023 - 09.2023
  • Establish goals for individual team members as well as overall store objectives.
  • Created weekly reports on sale performance, store traffic, and other key metrics.
  • Conducted regular reviews of employee records such as attendance logs and time sheets.
  • Monitored cash registers during peak hours of operations to ensure the accuracy of transactions.
  • Resolve customer complaints promptly to maintain positive relationships.

Team Lead

Panera Bread
01.2020 - 01.2023
  • Assisted in the recruitment and onboarding of new team members.
  • Mentored team members to ensure successful performance in the organization.
  • Took appropriate measures to ensure successful performance in the organization.
  • Addressed customer concerns.
  • Recommended appropriate products and services to increase customer satisfaction.
  • Resolved problems and directed high-level issues to the supervisor.
  • Processed customer discounts and refunds according to cafe policy.
  • Operated the cash register and accurately processed payments.

Education

Associate's Degree - Entrepreneurial and Applied Business Studies

Monroe Community College
05-2025

High School -

Rush-Henrietta Senior High School
06-2022

Skills

  • Customer Relationship Management
  • Customer Engagement
  • Verbal & Written Communication
  • Problem-Solving
  • Computer Literacy
  • Data-Entry
  • Detail-Oriented
  • Multitasking
  • Teamwork
  • Leadership
  • Accuracy

Timeline

Fulfillment Expert

Target
05.2024 - Current

Sales Lead/Key Holder

Express Factory Outlet
06.2023 - 09.2023

Team Lead

Panera Bread
01.2020 - 01.2023

Associate's Degree - Entrepreneurial and Applied Business Studies

Monroe Community College

High School -

Rush-Henrietta Senior High School

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