Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Navenah De La Cruz

Las Cruces,NM

Summary

Dynamic and dedicated professional with experience at Eastern Maine Medical Center, excelling in patient care and medical record management. Known for exceptional customer service and effective communication, I thrive under pressure while ensuring a clean and organized environment. Proven ability to build relationships and enhance client satisfaction through empathy and teamwork.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Ice Cream Server

Chubby's Dairy Bar
Howland, ME
05.2024 - 08.2025
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Handled cash transactions accurately, promoting trust between the business and its customers.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Kept tidy and organized area to comply with cleanliness standards.

Recreation Assistant

Lincoln Recreation Department
Lincoln, ME
05.2021 - 08.2023
  • Maintained a safe and clean facility, ensuring a positive environment for all users.
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.

Medical Assistant

Eastern Maine Medical Center
Bangor, ME
01.2023 - 05.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Education

Nursing -

New Mexico State University
Las Cruces, NM

Skills

  • Customer engagement
  • Teamwork
  • Patience and empathy
  • Customer service
  • Cleaning and organization
  • Cleaning and sanitizing
  • Excellent communication
  • Professional appearance
  • Working under pressure
  • Relationship building

Certification

  • Registered Medical Assistant
  • Registered Phlebotomy Technician
  • First Aid/CPR

Timeline

Ice Cream Server

Chubby's Dairy Bar
05.2024 - 08.2025

Medical Assistant

Eastern Maine Medical Center
01.2023 - 05.2023

Recreation Assistant

Lincoln Recreation Department
05.2021 - 08.2023

Nursing -

New Mexico State University

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