Navepreet Kaur
Sunnyvale,CA
Summary
Dynamic manager with proven success at Hana Bottle Shop, enhancing customer satisfaction and team performance through effective leadership and conflict resolution. Skilled in staff training and development, I consistently maintained a professional environment while controlling costs to boost profitability. Committed to delivering exceptional service and fostering strong customer relationships.
Overview
6
6
years of professional experience
Work History
Manager
Hana Bottle Shop
Santa Clara, CA
10.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Cashier
Indian Cash and Carry
San Jose, CA
09.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Master of Science - Food Technology
Mata Gujri
Fatehgarh12.2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Native or Bilingual
Timeline
Manager
Hana Bottle Shop
10.2020 - Current
Cashier
Indian Cash and Carry
09.2019 - 10.2020
Master of Science - Food Technology
Mata Gujri