Navia Pena
Miami,FL
Summary
Dedicated to Customer Service Representative motivated to maintain customer satisfaction. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
South Florida ENT Associates
04.2025 - 05.2026
- Collected patient information and verified insurance details efficiently.
- Scheduled appointments using electronic health record systems accurately.
- Facilitated patient greetings and maintained a welcoming environment at South Florida ENT.
- Maintained organized patient records and confidentiality standards diligently.
Patient Service Representative
Optum
11.2024 - 03.2025
- Assisted patients with scheduling appointments and managing inquiries.
- Educated patients on insurance options and benefits coverage.
- Managed electronic health records to maintain up-to-date information.
Front Desk Receptionist
Clinical Site Partners, LLC
09.2022 - 05.2024
- Greeted patients and visitors warmly upon arrival at the clinical site.
- Managed multi-line phone system, directing calls to appropriate department.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Associate of Applied Science - Nursing Administration
Miami Dade College
Miami, FL06.2026
High School Diploma -
Murry Hill Academy
New York, NY06.2015
Skills
- Leveraged fluency in Spanish to enhance communication with clients and stakeholders
- Employed Microsoft tools to streamline workflows and improve efficiency
- Streamlined electronic health records management for better data integrity
- Implemented effective time management techniques to meet project deadlines
- Optimized electronic medical records systems for enhanced usability
Accomplishments
- Attendance Award - 2012
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
South Florida ENT Associates
04.2025 - 05.2026
Patient Service Representative
Optum
11.2024 - 03.2025
Front Desk Receptionist
Clinical Site Partners, LLC
09.2022 - 05.2024
Associate of Applied Science - Nursing Administration
Miami Dade College
High School Diploma -
Murry Hill Academy