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Punctual self-starter Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Highly motivated Marketing Sales with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Accomplished Department of the Air Force Facility Manager with extensive experience managing complex facility operations, infrastructure improvement projects, and mission-critical programs within a Department of Defense environment. Former GS-11 Facility Manager for the 23d Medical Group, Moody Air Force Base, responsible for seven military medical facilities exceeding 100,000 square feet and approximately $4 million in annual service contracts. Experienced in executing Sustainment, Restoration, and Modernization (SRM) projects, supporting Military Construction (MILCON) initiatives, managing facility modernization efforts, and coordinating infrastructure improvements with Civil Engineering, Contracting, U.S. Army Corps of Engineers (USACE), contractors, vendors, and senior military leadership. Skilled in project planning, scheduling, cost management, requirements development, contractor oversight, Statements of Work (SOW), Performance Work Statements (PWS), executive briefings, safety management, risk mitigation, Environment of Care (EOC) compliance, and facility lifecycle management. Proven ability to deliver infrastructure solutions while maintaining mission continuity in highly regulated healthcare environments.

Client-focused professional with over a decade of experience in client intake, needs assessment, case management support, and multi-stakeholder communication. Proven ability to triage complex situations, identify vulnerable individuals, and connect clients to the appropriate services and referrals. Demonstrated commitment to client service excellence across high-volume environments, with strong analytical, administrative, and interpersonal skills applicable to criminal and family law legal aid services.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Navika Chan

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Bachelor of Arts - Political Science/International Relations

Study Abroad - Language and Culture

Associate Degree - Political Science

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Bachelor of Arts - Political Science/International Relations

Study Abroad - Language and Culture

Associate Degree - Political Science

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