NAVIN HETOISHEE
Queens,NY
Summary
Passionate and dedicated licensed aesthetician with hands-on experience in delivering personalized skincare treatments and consultations. Skilled in advanced skin analysis, eco-friendly product integration, and client education to ensure optimal skin health. Proven track record of managing daily spa operations, training new estheticians, and enhancing client satisfaction through innovative service strategies. Committed to creating a relaxing and effective skincare experience tailored to individual clients' needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Executive
American Airlines
Queens, NY
01.2024 - 09.2024
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced customer service delivery by implementing feedback received from customer surveys.
- Gathered customer feedback and reported it to management for further action.
- Tracked customer order statuses using various systems including CRM software.
- Created detailed reports of customer interactions for internal record-keeping purposes.
Cosmetics Sales Associate
Macy's
The Bronx, NY
11.2022 - 11.2023
- Greeted customers, answered questions, and provided product knowledge.
- Recommended, selected, and located merchandise based on customer desires.
- Attended training and seminars to gain proficiency in the product line.
- Attended relevant training sessions and seminars to stay up-to-date on new products.
- Explained differences between various cosmetic items, such as colors and textures.
- Promoted loyalty programs to increase repeat business opportunities.
- Educated clients on the benefits of products, with full consultation and cosmetic application.
- Organized special events such as makeup classes or promotions.
- Advised customers on current trends in the beauty industry.
Administrative Assistant
LAW OFFICE OF SALIM SHEIKH
Manhattan, NY
03.2021 - 02.2023
- Handled incoming calls and directed callers to the appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Compiled data from various sources into organized reports for review by the management team.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Coordinated mailings, including sorting mail and preparing packages for shipping via courier service or postal service.
- Proofread content for typo-free emails and documentation.
Education
Bachelor of Arts - English Literature
Shanto-Mariam University of Creative Technology
DHAKA, BANGLADESHGED -
Adult Learning Center
The Bronx, NYSkills
- Personalized Skincare Consultation
- Advanced Skin Analysis
- Eco-friendly product knowledge
- Client Relationship Management
- Staff training and development
- Inventory management
- Appointment Scheduling and Coordination
- Sales and product recommendations
- Event planning and promotion
- Sanitation and safety protocols
- Cosmetics selection assistance
- Makeup application techniques
- Promotional events coordination
Certification
- ABC Beauty School – Flushing, New York
Licensed Aesthetician Certificate
Languages
English
Professional
BANGLA
Native/ Bilingual
Hindi
Limited
Urdu
Limited
Timeline
Customer Care Executive
American Airlines
01.2024 - 09.2024
Cosmetics Sales Associate
Macy's
11.2022 - 11.2023
Administrative Assistant
LAW OFFICE OF SALIM SHEIKH
03.2021 - 02.2023
Bachelor of Arts - English Literature
Shanto-Mariam University of Creative Technology
GED -
Adult Learning Center
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Maryam EsheshMaryam Eshesh
Receptionist at Elite AmenitiesReceptionist at Elite Amenities