Navita Ram
San Antonio
Summary
Dedicated professional with proven expertise in managing cash room operations, training staff and customer engagement. Focused on improving cash handling protocols and fostering customer relationships to drive satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Cash Room Clerk
Nordstrom
San Antonio, TX
01.2023 - Current
- Processed cash transactions accurately, ensuring compliance with company policies and procedures.
- Managed daily cash room operations, optimizing workflow efficiency and security measures.
- Trained new staff on cash handling processes and systems, enhancing team performance and accuracy.
- Conducted regular audits of cash drawer balances to ensure accountability and integrity of funds.
- Collaborated with management to implement improvements in cash handling protocols, reducing discrepancies.
Customer Service Representative
Nordstrom
San Antonio, TX
06.2021 - Current
- Delivered fast and friendly service to handle questions and service complaints.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Built trusting relationship with customers to better understand needs.
- Handled customer inquiries, payments and service requests.
- Strong organizational skills and attention to detail when attending to the customer needs and wants
Education
High School Diploma -
Cornerstone Christian School
San Antonio, TX05.2021
Skills
- Organizational growth
- Dependability
- Cash handling expertise
- Customer engagement
- Phone etiquette
- Reservation software
Timeline
Cash Room Clerk
Nordstrom
01.2023 - Current
Customer Service Representative
Nordstrom
06.2021 - Current
High School Diploma -
Cornerstone Christian School
Aspiring Leaders Program
Certification of Completing the Aspiring Leaders Program
_ Completed Structured leadership development training focused on communication, Accountability, and team dynamics
- Strengthened skills in decision- making, conflict resolution, and professional conduct
- Engaged in workshops on effective leadership styles and personal growth