Highly motivated and results-oriented Scrum Master with 9 years of experience in Agile methodologies and project management. Proven ability to facilitate effective communication, collaboration, and continuous improvement within cross-functional teams. Successfully transitioned from the Business Analyst role, leveraging strong analytical and stakeholder management skills to drive project success.
Overview
8
8
years of professional experience
Work History
Scrum Master
Imperial PFS (Financial Services)
Kansas City, Missouri
02.2022 - 12.2022
Replace PLUS: A 12 year old internal application for processing agreements was replaced with a unified web based architecture.
Tableau: Implemented for dashboards to be used by the management Team.
Kept up-to-date with industry trends in agile software development methods.
Led the implementation of Scrum practices within a new development team, fostering a culture of Agile adoption. Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Acted as a servant leader to the development team by removing impediments and resolving conflicts.
Coached stakeholders on their roles in the Scrum process and how to best support the team's success.
Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
Participated in feature design discussions offering insights from an Agile perspective when necessary.
Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
Monitored progress of sprints, providing visibility into project status for stakeholders.
Assisted with release planning and coordinated efforts between multiple teams working on related projects.
Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
Supported the development team in understanding user stories, acceptance criteria and definition of done.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Conducted demos of completed work at the end of each sprint cycle.
Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Identified potential project risks and helped developed mitigation plans to resolve potential issues.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Maintained close connection with project personnel to quickly identify and resolve problems.
Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
Led strategic planning sessions for design and construction management.
Negotiated to secure favorable quotes and contracts for supplies.
Protected project budget by tracking expenses and intervening to prevent overpayments or misuse.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Procured software, hardware and infrastructure required to meet program demands.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Brought in additional project personnel and resources to meet demands.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Tracked costs and expenses and assessed closely against original project budget.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Identified, addressed and either resolved or escalated project issues.
Produced thorough, accurate and timely reports of project activities.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Updated project plans based on changing objectives, specifications and staff availability.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Maintained project schedules by managing deadlines and adjusting workflow.
Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
Delivered results using strong understanding of project management methodology and PMO standards.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Stayed current on emerging technologies and trends that could benefit production process.
Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
Developed detailed project plans and estimates based on identified risks and options.
Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Documented new features and strategies as well as user stories and criteria for acceptance.
Developed training materials to educate stakeholders about agile methodologies.
Encouraged continuous process improvement initiatives through retrospectives.
Identified risks associated with sprint goals and worked with the team to mitigate them.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Scrum Master
HTNB (Civil Engineering Firm)
Kansas City, Missouri
01.2018 - 12.2020
Kansas City Riverfront Development Initiative : Entailed managing the Scrum process for design phase. Championed the successful adoption of Agile methodologies within a traditionally waterfall-based engineering firm.
Tracked metrics related to sprint performance and identified areas of improvement for future sprints.
Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
Worked closely with senior management and other stakeholders during strategic planning sessions for upcoming releases.
Participated in feature design discussions offering insights from an Agile perspective when necessary.
Conducted demos of completed work at the end of each sprint cycle.
Kept up-to-date with industry trends in agile software development methods.
Supported the development team in understanding user stories, acceptance criteria and definition of done.
Encouraged continuous process improvement initiatives through retrospectives.
Developed training materials to educate stakeholders about agile methodologies.
Identified risks associated with sprint goals and worked with the team to mitigate them.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Identified potential project risks and helped developed mitigation plans to resolve potential issues.
Documented new features and strategies as well as user stories and criteria for acceptance.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Developed detailed project plans and estimates based on identified risks and options.
Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
Stayed current on emerging technologies and trends that could benefit production process.
Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
Delivered results using strong understanding of project management methodology and PMO standards.
Developed technical infrastructure planning, data migration and integration services with third-party applications and platforms.
Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
Maintained close connection with project personnel to quickly identify and resolve problems.
Kept project teams on-task with proactive control of budgets, schedules and scopes.
Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
Identified, addressed and either resolved or escalated project issues.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Maintained project schedules by managing deadlines and adjusting workflow.
Updated project plans based on changing objectives, specifications and staff availability.
Produced thorough, accurate and timely reports of project activities.
Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
Tracked costs and expenses and assessed closely against original project budget.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
Procured software, hardware and infrastructure required to meet program demands.
Negotiated to secure favorable quotes and contracts for supplies.
Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
Oversaw 3 team, project milestone completion and quality of work performed.
Evaluated, monitored and reported on work progression, while verifying compliance with man-hour budget.
Scrum Master
Blue Cross Blue Shield of Kansas City
Kansas City, Missouri
08.2015 - 07.2017
FEP: Moved some of the processes from Membership Eligibility Files to a Real-time processing both both send/Receive.
COBOL JCL's: Moved from mainframe processes to Non-mainframe processes.
Kept up-to-date with industry trends in agile software development methods.
Coached the development team on Agile practices and self-organization, empowering them to deliver high-quality features.
Enforced scrum values such as transparency, respect, commitment, courage, focus, openness and inspection.
Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
Assisted with release planning and coordinated efforts between multiple teams working on related projects.
Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
Supported the development team in understanding user stories, acceptance criteria and definition of done.
Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
Monitored progress of sprints, providing visibility into project status for stakeholders.
Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
Developed training materials to educate stakeholders about agile methodologies.
Encouraged continuous process improvement initiatives through retrospectives.
Conducted demos of completed work at the end of each sprint cycle.
Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
Documented new features and strategies as well as user stories and criteria for acceptance.
Identified potential project risks and helped developed mitigation plans to resolve potential issues.
Maintained project schedules by managing deadlines and adjusting workflow.
Identified, addressed and either resolved or escalated project issues.
Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
Led strategic planning sessions for design and construction management.
Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
Worked to gather customer requirements, clarify specifications and translate into product backlog.
Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
Delivered results using strong understanding of project management methodology and PMO standards.
Lead Agile team in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
Updated project plans based on changing objectives, specifications and staff availability.
Scrum Master
Amgen
Thousand Oaks, California
08.2014 - 05.2017
IRPC: Intake Response Product Complaint with different interfaces, workstreams, and heterogenous environments using CRM.
Conducted demos of completed work at the end of each sprint cycle.
Facilitated all Scrum ceremonies, ensuring clear communication, goal alignment, and continuous improvement.
Kept up-to-date with industry trends in agile software development methods.
Organized meetings between stakeholders from different departments to discuss potential solutions or strategies.
Created dashboards using various tools such as JIRA, Confluence, Trello, to track project progress and milestones.
Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews.
Acted as a servant leader to the development team by removing impediments and resolving conflicts.
Maintained product backlogs, ensuring that items are well defined and prioritized based on business value.
Assisted with release planning and coordinated efforts between multiple teams working on related projects.
Provided guidance to Product Owners regarding Agile principles and best practices for managing product backlogs.
Collaborated with other Scrum Masters across teams to ensure consistency in processes and tools used.
Supported the development team in understanding user stories, acceptance criteria and definition of done.
Encouraged continuous process improvement initiatives through retrospectives.
Developed training materials to educate stakeholders about agile methodologies.
Identified risks associated with sprint goals and worked with the team to mitigate them.
Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
Removed impediments and protected team members from interruptions and distractions to maximize productivity.
Documented new features and strategies as well as user stories and criteria for acceptance.
Identified potential project risks and helped developed mitigation plans to resolve potential issues.
Defined workflows and processes in fast-paced, Agile environment and distributed models through whiteboarding and mind-mapping.
Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
Assessed team metrics and worked to drive improvements and innovate new approaches.
Enhanced efficiency of content flow between developers and transparency of content status through integration of automated workflow pipelines.
Developed detailed project plans and estimates based on identified risks and options.
Produced thorough, accurate and timely reports of project activities.
Brought in additional project personnel and resources to meet demands.
Education
Bachelor of Science - Business Administration
Devry University
Fremont
06-2007
Skills
Agile Methodologies: Scrum Framework, Kanban
Project Management Tools: Jira, Trello, Confluence, Microsoft Teams, Sharepoint
Technical Skills (Basic Understanding): Software Development Lifecycle (SDLC), User Stories
Communication: Active Listening, Facilitation, Clear and Concise Communication (Written & Verbal)
Collaboration: Team Building, Fostering Open Communication, Conflict Resolution
Leadership: Coaching and Mentoring, Delegation, Motivating Teams
Problem-Solving: Analytical Thinking, Identifying and Resolving Roadblocks, Adaptability
Timeline
Scrum Master
Imperial PFS (Financial Services)
02.2022 - 12.2022
Scrum Master
HTNB (Civil Engineering Firm)
01.2018 - 12.2020
Scrum Master
Blue Cross Blue Shield of Kansas City
08.2015 - 07.2017
Scrum Master
Amgen
08.2014 - 05.2017
Bachelor of Science - Business Administration
Devry University
Similar Profiles
CORIE D CROSSCORIE D CROSS
Account Manager at Imperial PFSAccount Manager at Imperial PFS