Navpreet Banger
Levittown,NY
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Orlin and Cohen
06.2023 - 11.2024
- Managed high call volumes providing outreach to orthopedic patients after appointments with medical provider, specifically for follow up questions
- Prioritized urgent matters by converting clinical assessment notes from phone calls into emails for providers, ensuring that critical issues were addressed promptly and accurately.
- Collaborated with clinical staff members to schedule doctors appointments and work on improving data call entry system
- Maintained accurate patient records under policy compliance HIPAA/PHI
Customer Service Representative
Target
07.2020 - 05.2023
- Managed guest inquiries via high-volume telephone, email, and in-person communication, ensuring accurate information delivery.
- Provided guest satisfaction by handling customers requests and questions with empathy and patience
- Created welcoming and comfortable environment for guests and team members
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Scribe
ScribeAmericaLLC
09.2018 - 04.2020
- Collected required documents to prepare discharge and release summaries of patients.
- Gathered patient charts to coordinate care for patients by helping to prepare for upcoming appointments
- Responded to patient inquiries via phone call and email to provide information and resolve issues and concerns.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Education
Bachelor of Science - Biology
SUNY Old Westbury
Old Westbury, NY05-2021
Skills
- Data entry
- Customer service
- Complaint resolution
- Account updating
- Inbound phone call management
- Calm disposition
- Team player
Timeline
Call Center Representative
Orlin and Cohen
06.2023 - 11.2024
Customer Service Representative
Target
07.2020 - 05.2023
Medical Scribe
ScribeAmericaLLC
09.2018 - 04.2020
Bachelor of Science - Biology
SUNY Old Westbury
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