Navpreet Kaur
Parker,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Senior Billing Specilaist
Zynex Medical
06.2023 - 09.2024
- Filed clean and accurate claims with insurance companies to secure coverage for patients using prescribed Zynex products and services.
- Operated independently in Zynex’s access billing system to complete patient orders with a high degree of accuracy and responsible for maintaining accurate records and providing detailed, professional notes in patient files.
- Resolved billing discrepancies by examining Dx codes, HCPCS, modifiers, and additional documentation from patient records and prescriptions and ensuring adherence to medical policies and guidelines. Analyzed reimbursement trends across various insurance payers while ensuring compliance, which led to thousands of patients securing coverage.
- Mentored over 20 new hires by monitoring their training progress, reviewing company policies, and providing additional support. Coordinated with trainers and supervisors on each new hire's development. Occasionally contributed to the training process through shadowing, reverse shadowing, reviewing notes, and addressing questions.
- Maintained a personal KPI score of 99% in Quality Assurance over the past 8 months.
- Handled additional responsibilities such as generating and preparing department-specific reports, and delegating tasks to prevent billing gaps and ensure all internal requests were completed within designated time frames.
- Identified and implemented improvements in billing processes to enhance accuracy, efficiency and overall performance.
Shift Supervisor
Starbucks
05.2021 - 05.2023
- Managed store operations, including opening the store, planning daily activities, ensuring product availability, and overseeing cash flow and cash register functions.
- Delivered an exceptional Starbucks Experience for all customers by maintaining a friendly demeanor, crafting beverages to company standards, and fostering a warm and welcoming environment while engaging personally with each customer.
- Provided customer support by actively listening to product-related queries and resolving complaints, ensuring customer satisfaction in accordance with company guidelines.
- Assisted store management in achieving service and quality standards in daily operations.
- Kept production areas clean and well-organized to prevent hazards, violations, or unnecessary work delays caused by inefficient layouts.
- Oversaw employee activities to ensure compliance with safety, sanitation, and general housekeeping standards, proactively safeguarding staff and customers from safety hazards and infection risks.
- Promptly reported equipment malfunctions and issues to the relevant teams to prevent disruptions to store operations.
Sr. Network Systems Engineer
Calix Inc.
06.2014 - 01.2020
- Led and mentored team of network engineers and served as key technical, system and process resource for internal and external stakeholders.
- Led team of Network Design Engineers to upgrade more than 300 sites from ATM to Ethernet.
- Served as point of escalation for all core and access network issues under Connect America Fund-Phase II program for major national ISP.
- Provided technical support to field teams implementing designed networks.
- Followed up with concerned internal teams and customers regularly and escalated emergency technical issues beyond scope to maintain optimum network up-time.
- Performed network augmentations, node insertions, card additions, system upgrades for tier1/tier2 ISPs.
- Ensured all internal processes/procedures were documented thoroughly and kept up to date.
- Recreated customer issues in lab to develop solutions to network problems.
Education
Master of Science - Telecommunications
Southern Methodist University
Dallas, TX05.2014
Bachelor of Science - Electronics And Communication
Thapar University
06.2007
Skills
- Attention to Detail
- Strategic Thinking
- Ability to Multi Task
- Adaptability and Collaboration
- Professionalism and strong work ethic
- Computer Proficiency
- Customer Service
- Pleasant Demeanor
- Verbal and Written Communication
Timeline
Senior Billing Specilaist
Zynex Medical
06.2023 - 09.2024
Shift Supervisor
Starbucks
05.2021 - 05.2023
Sr. Network Systems Engineer
Calix Inc.
06.2014 - 01.2020
Master of Science - Telecommunications
Southern Methodist University
Bachelor of Science - Electronics And Communication
Thapar University
Similar Profiles
Ashley JazombekAshley Jazombek
Territory Development Manager at Zynex MedicalTerritory Development Manager at Zynex Medical
Tim BosmanTim Bosman
Medical Device Sales Territory Manager at Zynex MedicalMedical Device Sales Territory Manager at Zynex Medical
Zachery AndersonZachery Anderson
Territory Manager at Zynex MedicalTerritory Manager at Zynex Medical