Judith La Lande
North Fort Myers,FL
Summary
I want to further my career within Cintas by delivering a smooth and easy onboarding experience for our clients while utilizing and enhancing my knowledge of various aspects of our company.
Overview
14
14
years of professional experience
Work History
Senior Billing Specialist/Billing Specialist
Cintas Corporation
03.2018 - Current
- Assist team members and partners resolve billing questions and issues.
- Coordinate with other departments to ensure timely processing of invoices.
- Review customer and vendor contracts to ensure billing accuracy for the customer, the vendor, and the company
- Involved with the Senior Lead team for personal and professional growth.
Billing & Accounts Receivable/Customer Service Representative
Modern Services
05.2013 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created quotes for customers
- Reviewed, and recorded all accounts receivable transactions.
- Generated monthly AR reports for management review.
- Assisted in month-end closing procedures related to accounts receivable transactions.
- Processed invoicing to customers and recorded their payments.
Supervisor
Aramark Campus, LLC
06.2010 - 09.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Performed inventory tasks.
- Handled customer complaints, resolved issues.
- Maintained accurate records of employee performance, attendance, and disciplinary actions.
- Created annual performance reviews. Created monthly/annual budget for location expenses.
- Ensured compliance of all workplace safety regulations.
Education
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County
Monroeville, PA06.1984
Skills
- Great organization and planning skills
- Accuracy and Integrity in tasks
- Professionalism and Ethics
- Adaptability to Change
- Attention to detail
- Excel, Power Point, and Microsoft proficiency
- Fast learner
Timeline
Senior Billing Specialist/Billing Specialist
Cintas Corporation
03.2018 - Current
Billing & Accounts Receivable/Customer Service Representative
Modern Services
05.2013 - 01.2018
Supervisor
Aramark Campus, LLC
06.2010 - 09.2012
Associate of Science - Diagnostic Medical Sonography
Community College of Allegheny County
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