Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Navy Duong

Puyallup

Summary

Detail-oriented and highly communicative individual with a strong background in cross-functional collaboration, data analysis and digital sales coordination. Experienced in managing daily processes, tracking key performance indicators and optimizing methods to enhance efficiency and accuracy. Excited to contribute my skills on the team to ensure project outcomes align with PFS's goals and standards.

Overview

11
11
years of professional experience

Work History

Internet Sales Coordinator

Volkswagen Of Puyallup
07.2020 - Current
  • Working with sales managers, finance office, and cross-functional teams to ensure proper tracking of sales performance and execution of supported campaign.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Responsible for maintaining internet sales data and implementing the use of ROI Report through CRM to improve sales.
  • Support the sales team in follow-up, scheduling and preparing customer's portfolio.
  • Assist in training on phones, CRM and additional programs to maintain company standards.
  • Schedule meetings with Sales Manager, GSM and GM to provide accurate reports of sales performance.

Licensed Nail Technician

Oscar Nails & Spa
05.2014 - 07.2020
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Offered advice and recommended products to improve and maintain nails.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Worked closely with owners to record weekly supply and inventory needs and made regular orders for replenishment.

Education

Accounting And Finance

Central Washington University
Ellensburg, WA

High School Diploma -

Henry Foss High
Tacoma, WA
06-2011

Skills

  • Organization and attention to details
  • Time Management and task prioritization
  • Great verbal and written skills
  • Drive to improve processes
  • Multilingual

Accomplishments

Completed a leadership training program with Ethos Group, applying newly acquired skills to improve team collaboration, influence peers and support cross-functional initatives.

Timeline

Internet Sales Coordinator

Volkswagen Of Puyallup
07.2020 - Current

Licensed Nail Technician

Oscar Nails & Spa
05.2014 - 07.2020

Accounting And Finance

Central Washington University

High School Diploma -

Henry Foss High

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