Summary
Overview
Work History
Education
Skills
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Navya Kore

Detroit,MI

Summary

Ability to gather, evaluate, and interpret data from various sources to inform decision-making (e.g., Excel, SQL, Power BI).

Expertise in mapping and analyzing business processes using tools like Visio, Lucidchart, or BPMN (Business Process Model and Notation).

Proficiency in understanding, documenting, and prioritizing business requirements.

Strong ability to present findings, proposals, and data insights clearly to both technical and non-technical audiences

Ability to mediate between different stakeholders, balancing their needs to achieve the best business outcomes.

Understanding of how business processes and changes impact broader company goals.

Strong Knowledge of querying databases to retrieve and analyze data.

Familiarity with tools like Tableau, Power BI, or QlikView to present data insights in a visually appealing way.

Understanding of SDLC processes, including Agile and Waterfall methodologies, to effectively communicate with development teams.

Familiarity with relevant regulations and compliance requirements that affect business operations (e.g., GDPR, HIPAA, SOX).

xpertise in identifying and analyzing problems, then devising solutions using techniques like 5 Whys, Fishbone Diagrams, or SWOT Analysis.

Ability to weigh different options, analyze risks, and make sound decisions based on business objectives and constraints.

Familiarity with tools like Axure, Balsamiq, or Sketch for creating wireframes and prototypes.

Comfort with a fast-paced, dynamic environment, and the ability to quickly learn new tools and business processes.

Overview

3
3
years of professional experience

Work History

SDS Associate

Amazon
Hyderabad, Telangana
09.2020 - 04.2022

Ensure the seamless delivery of IT services by coordinating and managing requests, incidents, and escalations.

Track and maintain service-level agreements (SLAs) using service management tools like ServiceNow, Zendesk, or Jira.

Perform service health checks, monitor system performance using tools such as Nagios, Splunk, or Amazon CloudWatch, and ensure timely resolution of service disruptions.

Diagnose and resolve hardware, software, and network issues by leveraging diagnostic tools and remote support utilities (e.g., TeamViewer, Remote Desktop).

Manage incidents and tickets by utilizing ITSM platforms, ensuring incidents are properly escalated and resolved within SLAs.

  • Manage Active Directory (AD), including user provisioning, group policy management, password resets, and account unlocks.
  • Perform user data migrations and domain management, ensuring smooth transitions between environments and maintaining permissions.
  • Administer remote file servers, manage shared network drives, and support network operating systems (Windows Server, Linux).
  • Use data analysis tools such as Excel, Power BI, or Tableau to generate reports on service performance, SLA compliance, and incident trends.
  • Monitor and report on key performance indicators (KPIs) related to service delivery and system health.
  • Identify areas of improvement in service delivery processes by analyzing data and suggesting optimizations.

Technical Specialist

Knoah Solutions Private
Hyderabad, Telangana
08.2019 - 09.2020
  • Worked with IT teams to handle technical difficulties and match business requirements. Analyzed data from several systems to provide insights and hypotheses for better technological solutions.
    Tested and verified technological solutions to ensure they fulfilled the client's requirements and commercial objectives.
    Communicated technical findings and practical suggestions to top management and stakeholders clearly and concisely. Collaborated extensively with developers and IT teams to introduce innovative solutions and handle system issues.
    Monitored system performance to identify areas for process improvement and optimization.

Education

Master of Science - Information Studies

Trine University
Angola, IN
12-2023

Bachelor of Science - Computer Science

Jawaharlal Technological University
Hyderabad
12-2018

Skills

Data Analysis

Business Process Modeling

Communication Skills

SQL & Database Management

Data Visualization Tools

Software Development Life Cycle

Decision-Making

Business Requirements Documentation

Process Documentation

Project Management Tools

CRM/ERP Systems

Agile Methodologies

Timeline

SDS Associate

Amazon
09.2020 - 04.2022

Technical Specialist

Knoah Solutions Private
08.2019 - 09.2020

Master of Science - Information Studies

Trine University

Bachelor of Science - Computer Science

Jawaharlal Technological University

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Navya Kore